Won’t refund my subscription even though I’m an EU member and have a right of withdrawal as stated in their terms and conditions and I followed all the necessary but they are not responding to my emails. Let’s not forget how most of the answers on their website are incorrect… Horrible services, and shocking customer service
Response from BrainlyMay 20, 2024
Hello,
Unfortunately, we could not locate your email communication with this review using only your name. Please contact us at [email protected] with the subject line “[TrustPilot] Review” so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
AR
Alyssa R.
Don't pay for a subscription!
Don't pay for a subscription!! When I first payed for the subscription, there was still no difference from the free version of Brainly, i also payed for a 1 year subscription to Brainly....it's been 2 years and it is still charging me. I tried to log back in to my account to cancel my subscription and it had changed my password due to "safety" reasons. I tried sending an email to myself to renew the password about 15 times and the email never came through. So frustrated.
Response from BrainlyMay 8, 2024
Hello Alyssa,
Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please share your email address here (by editing the review and adding your username on Brainly), or send us an email at [email protected] with the subject line “[TrustPilot] Review” so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
CO
cosmo
use this website if you want to fail your homework
some of the "experts" gave me the wrong information and i got my homework wrong wrong.
Response from BrainlyMay 8, 2024
Hi,
Thank you for your message.
We're very sorry to hear that you were disappointed with the quality of answers on Brainly.
If you receive or spot wrong answers, please be sure to report them onsite ASAP so our moderators can review them. Reporting content onsite and selecting the appropriate reason immediately places the content into a queue for the moderators to review.
Additionally, you can always message any of our Moderators or Administrators directly with a report that you believe is more time-sensitive so that they can review that request even faster.
Thank you for helping us to keep Brainly a safe site for all users as we strive to be a safe and helpful learning community for everyone!
HM
Hugo M.
Primero me bloquean mi cuenta por que…
Primero me bloquean mi cuenta por que no estaba activo durante 6 meses
2 no ayuda en las tareas que tengo
Response from BrainlyApr 30, 2024
Hola,
Lamentablemente, no pudimos localizar su correo electronico utilizando solo su nombre. Si lo prefiere, comparta su dirección de correo electrónico aquí (editando la reseña y agregando su nombre de usuario en Brainly), o envíenos un correo electrónico a [email protected] con el asunto "[TrustPilot] Review" para que podamos realizar un seguimiento y entender exactamente lo que pasó.
Un saludo,
Equipo Brainly
WT
Wooden T.
Worst website in the entire goddam universe
I hate brainly, always have. They are constantly limiting the amount of answers you can get, and that can be very annoying when you are asking more than just one. But hey, at least they let you watch an ad to get to see the answer right? Well that’s where the problem come in, I watch their ad about making a brainy account, and once it is done… IT MAKES ME WATCH ANOTHER (and that’s if their ad can even load in the first place). Also, you would think you would get more daily answers when making an account, but no. For some reason every single time I open the app I get locked away from the answers (even if I didn’t even use the app that day). Also their new ai feature is total crap, not the ai itself, more so how they treat it. I look up a complicated question, and the top answer (with 0 votes) is displayed to be the ai answer. Also there will be times were the ai answer has a “expert verified check”, and the answer is just either, not what I was looking for or so vague that there is no way I could put it in.
Do not use this website, it is horrible
Response from BrainlyApr 30, 2024
Hi there,
Thank you for sharing your concerns with us. We’re sorry to hear about your frustration with the access limitations and ad experiences on Brainly. We strive to balance free access with maintaining the quality and sustainability of our platform.
Regarding the ads, they help us offer free content, but we understand repeated ads can be disruptive. We are constantly working to improve how ads are integrated. If you’re experiencing issues with ad loading, we encourage you to reach out to our support team who can help troubleshoot this issue.
In terms of account benefits, our Basic plan does have viewing limits which reset daily and weekly, but our Plus subscription offers unlimited access to all questions and ad-free browsing. This was implemented in response to feedback from our community who desired more extensive access and verified content.
As for the AI feature, we are continuously refining its accuracy and relevance to ensure it meets user needs effectively. If an AI-generated answer does not meet expectations, we welcome reports to improve or review the content more promptly.
We appreciate your feedback as it is crucial for our ongoing efforts to enhance user experience. Please feel free to reach out if you have any more questions or need further assistance.
Thank you for being part of the Brainly community.
PW
paula W.
What can be done about canceling a…
What can be done about canceling a subscription. I was charged $10 dollars and I don't even have an account. It isn't "free" and I want to be sure I don't get charged again. No way to talk to a live person. You can cancel your account but not your subscription. I would love an email or text or some sort of communication. Looking into reporting this company at the government site Report Fraud.
Response from BrainlyMar 26, 2024
Hello Paula,
Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please share your email address here (by editing the review and adding your username on Brainly), or send us an email at [email protected] with the subject line “[TrustPilot] Review” so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
ZZ
zzz
(Waste of TIME!!!) Brainly told me to disable Ad blocker when I am not using it.
When I searched for the answer in brainly. it said that I am using ad blocker. This is very annoying AND I AM NOT USING AD BLOCKER.
Response from BrainlyMar 20, 2024
Hello,
Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please share your email address here (by editing the review and adding your username on Brainly), or send us an email at [email protected] with the subject line “[TrustPilot] Review” so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
MG
Mariana G.
Me suspendieron la cuenta sin razon
Me suspendieron la cuenta, poruso inadecuado de ella pero yo no hice nada, me parece injusto, ademas de tener que ver un video muy largo para ver incluso las preguntasque yo respondo. Brainly no ayuda en nada, no se los recomiendo para nada
Response from BrainlyMar 20, 2024
Hola Mariana,
Lamentablemente, no pudimos localizar su correo con esta review utilizando solo su nombre. Si lo prefiere, comparta su dirección de correo electrónico aquí (editando la reseña y agregando su nombre de usuario en Brainly), o envíenos un correo electrónico a [email protected] con el asunto "[TrustPilot] Review" para que podamos realizar un seguimiento y entender exactamente lo que pasó.
Saludos,
Equipo Brainly
