Box UnboxedReviews of boxunboxed.com

Response from Box UnboxedFeb 7, 2023

We apologize for the order inconvenience but we'd like to clarify that such practices as described in the feedback are not acceptable and go against the values of our company. We take customer trust and satisfaction very seriously and strive to provide accurate information and a positive shopping experience for all of our customers. If there is any information that needs to be corrected, we will make every effort to do so in a prompt and transparent manner.

Response from Box UnboxedDec 28, 2022

Thank you for your positive feedback! We're glad to hear that you had a great experience with us. We strive to provide the best service possible to our customers, and it's great to know that we were able to meet your expectations. We're glad that you enjoyed the ease of ordering and the fast delivery, as well as the care we took in packaging your Bose 700. We hope to see you again as a customer in the future!

Response from Box UnboxedDec 12, 2022

Dear Denise, We apologize for the bad experience you received. However we replied to you almost immediately after you request a RMA process from us, after you left the review we tried to contact you via email but once again you did not reply to us, we are not sure if there is a problem on the email on file or our emails are going to the junk folder. We really hope we can solve this inconvenience as soon as possible. Thank you for taking the time to left feedback to us. In Box Unboxed our customers are always first.

Response from Box UnboxedOct 13, 2022

Dear Marcos, Thank you for taking the time to make this amazing feedback, it helps us a lot, we will be always here to serve you and make you happy as a customer. Thank you and your business for putting trust on us. We're always open to collaborate in more projects. We really appreciate the opportunity. Once again, thank you.

Response from Box UnboxedOct 13, 2022

Dear Arlene, Thank you for taking the time to share your experience with us. We truly apologize for all this confusion about what really happened. And we are really grateful that you adjusted the review. We strive everyday to improve as a business and take our most important value TRUST as the first thing in our business. Once again, thank you so much for your time and your patience about this situation. We are here to help you anytime you need.

Response from Box UnboxedOct 13, 2022

Dear Justin, As you may already know, feedback is crucial to us as an independent store. Customer feedback helps provide honest experiences and opinions to other potential customers. This not only helps these potential customers make the very important decision to shop with us but also in a way tells them a little about us. This is why we are very grateful for your review and happy that everything went well as planned and the most important thing to us is that you are happy. Thank you!