Sarah M.
Too good to be true
If you saw a discount that was too good to be true, it was! I ordered a Samsung Frame TV for $668 and they never sent an update about shipping so I asked for a refund and it was honored. That was good of them, but they shouldn’t put things that aren’t in stock on their site in the first place. Not sure why Google marks it as a trusted site.
Response from Box UnboxedMar 9, 2023
Dear Sarah, Thank you for taking the time to share your experience with us. We're sorry to hear that you didn't have a satisfactory shopping experience with our company. We understand your frustration with the Samsung Frame TV being out of stock and the lack of communication regarding the shipping updates. We apologize for any inconvenience this may have caused you. We take full responsibility for our mistake and will make sure to improve our communication in the future to avoid similar incidents. We appreciate your kind words about the refund process, and we're glad that we were able to honor your request promptly. We strive to provide excellent customer service, and we're sorry that we fell short of your expectations this time. Regarding the pricing, we do our best to provide the best deals and discounts for our customers. However, sometimes unforeseen circumstances, such as stock availability, can affect our pricing strategy. We understand that this can be frustrating, and we will do our best to avoid similar issues in the future. Again, we apologize for any inconvenience caused, and we appreciate your feedback. We take your comments seriously and will use them to improve our services. If you have any further concerns or questions, please don't hesitate to contact us. Thank you for choosing Box Unboxed. Best regards, Box Unboxed Team.