Box UnboxedBox Unboxed Corp, Inc. is an American technology company that focuses on e-commerce, software development, and content creation, headquartered in Miami, Florida, United States.
Box Unboxed (boxunboxed.com) has 14 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Computers & Phones · Lake Worth, Florida
Excellent
Computers & Phones · Celebration, Florida
Excellent
Computers & Phones · Sanford, Florida
Excellent
Computers & Phones · Holly Hill, Florida
Excellent
14 approved reviews, newest moderated first
ARLENE H.
I sent a S21 5g to them 2 weeks ago. They said I had lied about the screen. They said it was heavily damaged and they could only give ne£20. My phone was kept in a case which covered the screen and I luckily have photos of it before I sent it to unboxed. So demanded my phone returned. Dreadful company and will be reporting them
Kirsty M.
Wrong computer monitor was sent. I emailed the company back in march and they still have not responsed.
H. R.
I would give zero stars if I could. My order was placed, payment taken and no delivery of the purchase. Once I was able to track it, it said it was delivered but it wasn't. I finally was able to get customer service who informed me it was accidentally marked delivered even though it wasn't and then it was determined that it could not be shipped internationally (I'm in Canada). This information was provided 3 and half weeks after I purchased it. It seems to me that it was marked delivered in hopes that I wouldn't notice I didn't receive it however, this was a $1900 purchase. I feel like I was being scammed. No one bothered to reach out to me at all - I had to do the digging to find out what was going on. My first and last purchase with this company
Ahmed H.
Customer support was responsive and great.
JT
Great service. Had the device I wanted. Good Price.
Response from Box UnboxedMar 9, 2023
Dear customer, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you were satisfied with our service and that we were able to provide you with the device you were looking for at a good price. At Box Unboxed, we are committed to providing our customers with excellent service and high-quality products at competitive prices. We're delighted to know that we met your expectations and that you had a great shopping experience with us. We appreciate your feedback, and it encourages us to continue providing exceptional service to all our customers. If you need any assistance in the future, please don't hesitate to contact us. We are always here to help. Thank you again for choosing Box Unboxed, and we look forward to serving you again soon. Best regards, Box Unboxed Team
Sarah M.
If you saw a discount that was too good to be true, it was! I ordered a Samsung Frame TV for $668 and they never sent an update about shipping so I asked for a refund and it was honored. That was good of them, but they shouldn’t put things that aren’t in stock on their site in the first place. Not sure why Google marks it as a trusted site.
Response from Box UnboxedMar 9, 2023
Dear Sarah, Thank you for taking the time to share your experience with us. We're sorry to hear that you didn't have a satisfactory shopping experience with our company. We understand your frustration with the Samsung Frame TV being out of stock and the lack of communication regarding the shipping updates. We apologize for any inconvenience this may have caused you. We take full responsibility for our mistake and will make sure to improve our communication in the future to avoid similar incidents. We appreciate your kind words about the refund process, and we're glad that we were able to honor your request promptly. We strive to provide excellent customer service, and we're sorry that we fell short of your expectations this time. Regarding the pricing, we do our best to provide the best deals and discounts for our customers. However, sometimes unforeseen circumstances, such as stock availability, can affect our pricing strategy. We understand that this can be frustrating, and we will do our best to avoid similar issues in the future. Again, we apologize for any inconvenience caused, and we appreciate your feedback. We take your comments seriously and will use them to improve our services. If you have any further concerns or questions, please don't hesitate to contact us. Thank you for choosing Box Unboxed. Best regards, Box Unboxed Team.
eggman
The fan was brand new in the box and worked perfectly in our HP Z4 G4 workstation to get rid of the front fan not detected error after adding a higher power video card. Only downside is conversion rate from US to CDN and the shipping and duty but I couldn't find one anywhere in Canada.
Response from Box UnboxedMar 9, 2023
Dear customer, Thank you for your positive feedback regarding your recent purchase of the fan for your HP Z4 G4 workstation. We're glad to hear that it was brand new and worked perfectly to resolve the fan not detected error. Although we understand the conversion rate from US to CDN and the shipping and duty may have been a downside, we're happy to have provided the product you couldn't find anywhere in Canada. We appreciate your business and hope to continue serving you in the future. Best regards, Box Unboxed Team
SoleBrother#One
Received the purchased item within a few weeks. Amazon has spoiled me on faster shipments, but your price was over $100 cheaper. Worth the wait. Thanks!
Response from Box UnboxedMar 9, 2023
Dear valued customer, Thank you so much for taking the time to leave us such a positive feedback about your recent purchase of the Keyboard for Samsung Active 10 Tablet. We are thrilled to hear that you received the item within a few weeks and that it was worth the wait for you. At Box Unboxed, we always strive to offer high-quality products at reasonable prices, and we're delighted to know that you found our service satisfactory. We appreciate your business and hope to continue serving you in the future. Once again, thank you for choosing Box Unboxed as your go-to source. Please don't hesitate to contact us if you need any assistance in the future. Best regards, Box Unboxed Team