BoxesGen is a leading custom packaging provider in USA. We specialize in providing ecofriendly and custom packaging material to increase sales, brand awareness, and customer engagement. Our material is made from recycled materials, so it helps reduce the amount of waste that goes into landfills. This increase in efficiency also benefits the environment. In addition to our custom packaging, we also offer box printing services that can help your business reach new heights. Contact us today to learn more about how we can help you improve your business!
BoxesGen (boxesgen.com) has 42 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
boxesgen.com
Website
boxesgen.com
Category
Shipping & Logistics
Location
Wilmington, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Chelsea was great to work with. Excellent customer service. Thank you for helping us with our project.
Response from BoxesGenFeb 6, 2026
Thank you so much for your kind words! We’re thrilled to hear that Chelsea provided excellent customer service and that you had a great experience working with us. We truly appreciate your feedback and the opportunity to help with your project. If there’s anything else we can assist with in the future, please don’t hesitate to reach out 😊
MY
M Y.
bad experience, don’t recommend
Invoice No: #LHACAKVL-0001. Very bad experience. First of all, the company states it’s from the US, but the products are manufactured and sent from Pakistan. So they forward all your personal data to someone in Pakistan without letting you know. My boxes arrived partially damaged because they weren’t packed safe enough. I reached out to the company and they were sending me new ones without charge. However the new ones had a completely different color. The new boxes didn’t have the colour I actually ordered and paid for and weren’t matching with the ones from the first delivery. The performance of this company is not reliable. I spent around 100$ and really regret it. Also the quality is not the best, it’s paper like and not sturdy and the sponges that I ordered for the inside of my boxes have a very chemical smell.
Response from BoxesGenJan 15, 2026
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and we’d like to clarify a few important points for transparency.
BoxesGen is a U.S.-based company, and like many global packaging manufacturers, we work with international production facilities to keep costs affordable for small businesses. This is standard practice in the packaging industry, and customer data is handled strictly for order fulfillment purposes only, in compliance with applicable privacy policies.
Regarding the packaging damage: as soon as you contacted us, we immediately offered a free replacement, even though transit damage is often outside the manufacturer’s control. This was done purely as a goodwill gesture.
For the color variation: custom packaging is produced in batches, and slight color differences can occur between separate print runs, especially when reprints are requested at a very low order value. Your original order was placed at the minimum cost tier, yet you requested multiple reprints and adjustments that typically apply to higher-volume orders. Despite this, we still reprinted and shipped replacements at no additional charge.
Concerning material quality: the boxes ordered were made exactly according to the specifications selected at checkout. If a sturdier material was required, alternative premium options were available and clearly listed. The inner foam smell you mentioned is a temporary manufacturing odor that naturally dissipates after ventilation and does not indicate a defect.
We always aim to support our customers fairly, but repeated reprint demands beyond the scope of the original order are not sustainable, especially when the total amount paid was minimal compared to the production and reshipping costs we absorbed.
We stand by our products, our service, and the many satisfied customers who continue to work with BoxesGen. If you’d like to discuss this further, our support team remains available and willing to help within reasonable and fair terms.
— BoxesGen Team
N
N
I loved working with Chelsea she was…
I loved working with Chelsea she was super informative and easy to work with, definitely recommend them especially if you need smaller quantities, they’re very flexible!
Response from BoxesGenJan 8, 2026
Thank you so much for the great review! We’re so glad to hear you loved working with Chelsea, she truly enjoys making the process smooth, informative, and stress-free. We appreciate your recommendation and are happy we could be flexible and accommodate smaller quantities for you. We look forward to working with you again!
JO
Joanne
I was hesitant as I found the company…
I was hesitant as I found the company through a Google search. The quality for custom boxes, from the size of the box to custom log on the box, was perfect. Our sales rep, Chelsea was great. She was great about keeping me abreast of production and delivery, as well as double checking colors and layout to ensure the boxes were to our liking. The boxes were delivered exactly when Chelsea said they would be. They are not inexpensive and they are worth every cent.
Response from BoxesGenJan 8, 2026
Thank you so much for taking the time to share your experience. We truly appreciate your trust, especially knowing you found us through a Google search. We’re thrilled to hear that the custom boxes met your expectations in both quality and design, and that everything arrived exactly as promised.
Chelsea will be especially happy to hear your kind words; she takes great pride in clear communication and making sure every detail is just right. We’re grateful for your feedback and for recognizing the value of our work. We look forward to supporting you again in the future!
RA
Rach
Fast communication
Fast communication
Response from BoxesGenNov 6, 2025
Thanks for the feedback.
DB
David B.
Great experience!
Simple ordering process, courteous customer service, and very good pricing. Most importantly, high-quality printing and products. Definitely recommend.
Response from BoxesGenNov 6, 2025
Thank you so much for your wonderful feedback! We’re delighted to hear you had a great experience, from the easy ordering process to the quality of the final products. Your recommendation means a lot to us, and we truly appreciate your support! 💙
NA
N/A
Really awful material
Really awful material. Would not recommend
Response from BoxesGenOct 2, 2025
FAKE REVIEW
KA
Karla A.
Great product
Great product, love the material! Will order again
Response from BoxesGenAug 14, 2025
Thank you for your wonderful feedback! We’re so glad you love the product and its material. Your satisfaction means a lot to us, and we can’t wait to work with you again on your next order!
