BoxesGenReviews of boxesgen.com

Response from BoxesGenJul 8, 2026

Thank you for sharing your feedback. We are sorry to hear that you feel this way, but we strongly disagree with the claims made in this review. BoxesGen worked with this customer through an extended custom packaging process, including communication, design guidance, production planning, and final approval before manufacturing. As with all custom packaging orders, we do not proceed to production until the customer reviews and approves the final packaging specifications. In this case, the packaging was approved by the customer prior to production, and the boxes were manufactured according to those approved details. Custom packaging is not an off-the-shelf product; it is produced specifically for each customer’s dimensions, design, material selection, and approved specifications. Once an order has been approved and manufactured as requested, it cannot simply be rejected upon arrival as though it were a standard retail item. We take product quality very seriously, and when there is a genuine manufacturing issue, we are always willing to review evidence, inspect the concern, and work toward a fair resolution. We also want to clarify that our team remained communicative throughout the process and made every reasonable effort to support this project. We understand how important packaging is to a product launch, and we never take that responsibility lightly. However, we cannot accept the characterization of BoxesGen as a “scam” or as acting in bad faith when the order was produced after customer approval and according to the approved packaging plan. BoxesGen has served many businesses with custom packaging solutions, and we are proud of our customer service, fair pricing, and commitment to quality. While we regret that this customer is dissatisfied, we stand by the work completed, the approval process followed, and the efforts made by our team to assist. We remain open to reviewing any documented production defect and addressing it appropriately, but we believe this review does not accurately reflect the full facts of the order or the level of service provided by BoxesGen.

Response from BoxesGenJan 15, 2026

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and we’d like to clarify a few important points for transparency. BoxesGen is a U.S.-based company, and like many global packaging manufacturers, we work with international production facilities to keep costs affordable for small businesses. This is standard practice in the packaging industry, and customer data is handled strictly for order fulfillment purposes only, in compliance with applicable privacy policies. Regarding the packaging damage: as soon as you contacted us, we immediately offered a free replacement, even though transit damage is often outside the manufacturer’s control. This was done purely as a goodwill gesture. For the color variation: custom packaging is produced in batches, and slight color differences can occur between separate print runs, especially when reprints are requested at a very low order value. Your original order was placed at the minimum cost tier, yet you requested multiple reprints and adjustments that typically apply to higher-volume orders. Despite this, we still reprinted and shipped replacements at no additional charge. Concerning material quality: the boxes ordered were made exactly according to the specifications selected at checkout. If a sturdier material was required, alternative premium options were available and clearly listed. The inner foam smell you mentioned is a temporary manufacturing odor that naturally dissipates after ventilation and does not indicate a defect. We always aim to support our customers fairly, but repeated reprint demands beyond the scope of the original order are not sustainable, especially when the total amount paid was minimal compared to the production and reshipping costs we absorbed. We stand by our products, our service, and the many satisfied customers who continue to work with BoxesGen. If you’d like to discuss this further, our support team remains available and willing to help within reasonable and fair terms. — BoxesGen Team

Response from BoxesGenOct 2, 2025

FAKE REVIEW

Response from BoxesGenOct 1, 2025

This review is not baed on the genuine experience and Trustpilot is not willing to remove this review even this is not the real customer. The reviewer is not providing any details that we request many times through Trustpilot.