digitalkamran
Is this really worth it🤔
My first order a while back via my sister for a tasbih was a great experience, and the product was in immaculate condition. This time, I ordered 3 tasbihs myself, and 2 of them were in a b-stock shape, with bad overall finish. Customer services was arrogant and not very helpful nor understanding, so this will be my last order from this site. Ever... Because of this and many other customers experience with fake stones, I won't be ordering rings that i was hoping to do after ramadan for many of us. Good luck "brothers" with your store,may Allah swt guide us all! (ameen sum ameen)
Response from Boutique Ottoman JewelrySep 1, 2025
Dear Kamran, Thank you for sharing your feedback. We’re sorry to hear that your recent order didn’t meet your expectations, especially after a previously positive experience. Please allow us to clarify: every product we offer is made with genuine stones and sterling silver — never fake materials. Each tasbih is handcrafted, which can sometimes result in slight natural variations, but the quality and authenticity are always guaranteed. We also regret if your interaction with our customer service did not reflect the professionalism we aim for. This is not the standard we hold ourselves to, and your comments will be used to improve how we respond to our valued customers. We would like the opportunity to make this right. Please contact us at [email protected] so we can discuss an exchange or another solution that ensures your satisfaction. Warm regards, Boutique Ottoman Team