Tarek A.
Not the quality I expected from a big website
I bould Zultania gemstone silver ring. The gemstone is beautiful, but the silver ring and the pattern looks old and the black pattern or color is faded. They claimed in the website that it has to pass quality check!!, how didn't they know that the black pattern on the silver is faded in many areas. Most likely it was used before, or it was crafted and left behind for long time. It wasn't made fresh for me. I'm happy with the gemstone, but not what I expected from a big website like Boutique Ottoman to be honest.
Response from Boutique Ottoman JewelryMar 18, 2026
Dear Tarek, Thank you for your feedback. Upon reviewing your order, I can see that the product you purchased is one of our 100% handcrafted silver pieces. These items are hand-carved, and the grooves are intentionally oxidized to accentuate the pattern and give the piece its distinctive antique character. This is a design feature of the product, not a defect. That said, if you are not satisfied with your purchase, you are welcome to return it within 30 days. Our support team will be happy to assist you with the process. — Boutique Ottoman Team