Boundary SupplyReviews of boundarysupply.com

I did a preorder with them on the Arclite Sling (Pre-COVID in 2019), and it was about 5 months late. I honestly wouldn't have minded if they would have just communicated the delays instead of me checking my shipping status to see that it kept getting pushed back. When the bag finally did arrive I must say it was exactly what I wanted. However, there are some parts that seem cheap especially given the cost of the bag. I like the bag for what it is, but unfortunately I will NEVER buy another thing from them. They need to figure out their supplier and materials situation. They also need to be transparent with their policies and cancelling orders. When I went to cancel my preorder, they told me they couldn't because my payment secures my bag onto the boat essentially. WHAT?!? No, that's not how preorders work. I understand you use that money to try and get some things moving, but in no way do you get to hold my money hostage because you guys couldn't fulfill the initial delivery agreement. Like I said, when I finally got the Arclite Sling, it is really cool. Not worth the wait I think and definitely not worth the headache of dealing with Boundary Supply. They need to being thinking about how to under promise and over deliver.

Thank you for your support on my back order! This is very much appreciated.

The product was great, however, it took about 10 days I think to leave the warehouse and no one was able to figure out what was wrong. Other than that, the site was great and the bag too. thx, shane PS - you can thank Chase Reeves for this sale.

The prima system is a good looking backpack, but also very heavy, it comes without a rain cover (and it is not really waterproof by itself) and the camera insert is too small for a mirrorless like Fuji xt4 with bundle lens attached and another small additional lens.

I have ordered a few things from Boundary Supply. For everything I have ordered, I have recieved exceptional customer service. Just makes me happier to support them, and their products are top notch.

I bought the Prima a couple years ago and it's still my favorite. In this model Boundary has designed the most functional, durable and adaptable pack I've ever had. Every aspect of the design is well conceived and must have been field tested, as it's really easy to use. Whether I'm traveling, and need a weekender piece of luggage, or if I'm on an urban adventure and require my laptop and/or photography gear, this backpack will get it done... and in style! Also I like the value: it feels like the materials, zippers, clasps and pockets are engineered to last a lifetime. I couldn't be happier. I also recently purchased a black Errant for my business needs. But even though it's a smaller more elegant and sleek pack, it's still constructed with the same attention to detail and quality. I'm definitely a believer.

Great bags The company needs work very slow!

I did a great deal of research and the Errant seemed like the best choice for me as I was looking for something that had modularity, and an option to put both my laptop and my camera (when needed) in it. I was even planning to get the camera compartment later. However, once I got it and walked a few days with it I realised that it was super painful on my shoulders and my back with just my laptop in it. My laptop is 15 inch so I would expect it to be a bit heavy but not that uncomfortable. I literally couldn't walk with it for more than 20-30 minutes without needing to take it off for an hour. I was really sad because I was really looking forward to having this backpack. I still use it, the compartments are really comfortable, and I love how all my things are organised inside, and how easy it is to just pull my laptop out. Most of the time I cycle a short distance to work so it's less noticeable how uncomfortable it is. I was hoping to use it as a daypack while traveling but I can't travel with it because it is so uncomfortable. Bottomline, I wouldn't recommend it.