bostonscally.comReviews of bostonscally.com

I do not recommend it. The Repel 8-Panel Boston Scally Cap - Black the material filled to cheap.

Cheaply made way way overpriced hats. There order and delivery process is also slow and overpriced. And if you wish to return it or exchange it forget it. They charge a restock fee and you still have to pay for all shipping. So a hat I got was og 49$ but with tax and the cheapest shipping it was 65$ for a hat that at most should cost 15-20$ Save your money.

We purchased a hat in March after supporting the company for quite some time. Life happens, and we didn't get to open the box until the end of April, after the return/exchange period. My husband contacted Boston Scally via their info email for an exchange because the return link does not allow you to proceed once it detects the expiration of the return/exchange period. NO REPLY. I tried again from my email and finally got a reply this past week. They clearly didn't read the email explaining the above situation and pointed us to their return link. I wrote back and explained we emailed back in May, only to be told that they have yet to receive our email and, therefore, we must not have sent it. I even sent a screenshot of my husband's email on May 2nd, and they STILL insisted we never sent it. (?!) They once again pointed us to their return link. I explained that it would not allow us to proceed and that we didn't want to return the hat. We wanted an even exchange. My husband thought the hat looked a little crushed from the box, but turns out it was completely misshapen and defective once I looked at it. The middle seam runs diagonally across the top front it the hat, and the rest of the hat is offset! I explained that to their customer service and sent photos of the hat. They did not even acknowledge the images and said they were sorry that "I" was not "satisfied" with the hat I received and could not help me due to the expiration of their return/exchange window. Now, I understand about return policies and people wanting their money back, but I only wanted an exchange for a good hat. All I received were very condescending emails saying they were so sorry for the inconvenience and would not be able to help due to their policy. Both my husband and I work in the service field. We pride ourselves in providing great customer service by going above and beyond policies and rules (when the onus is on us) and providing common courtesy, respect, and customer service to loyal customers. Needless to say, they lost a customer for their rude and condescending customer service and one crappy hat. #FAIL #BostonSCALAWAGS

I ordered a cap described as Brown/Grey. It has no element of Brown in it and their rep told me they just use that description to distinguish it from a cap that is all grey herringbone (which is what the cap i received). I want to do an even exchange for another cap of the same price but they refuse because I received a multi-cap discount. Totally unfair.

I received a discount code but could not find any place to use it. I was going to make about 100.00 order. I sent them a message. Got no response. Sent another message, Again got no response. If I cant get a response, how can I trust them with my money ? Thus they lost my business before they even had it.

WORST CUSTOMER SERVICE/BUSINESS OWNER ON THE PLANET!!! My wife and daughter ordered three hats for me for Christmas. They were the wrong size so I returned them. After several months and 17 emails, they still have my money, I have not received replacement hats or coupons to replace the order, and they refuse to contact me directly to resolve the issue. Mike Arone (Owner) is clearly running his business poorly. I have been as patient and cordial as possible trying to resolve the issue. Each email only seems to drag out the process further despite simply asking for the paid amount in Boston Scally coupons. Hard to believe a business would risk their companies integrity for three hats. BEWARE. This could be your experience. VERY SHADY. For the record, I have never once posted a negative business review online. Yeah, that bad.

This company is absolute trash horrible customer service. They blame customers for their screw-ups. I entered my current address when ordering a $50 item and their system switched the address to a previous address from which I had ordered they tried to claim. That it had to be me that made this mistake when I absolutely know where I live the address that they sent it to on the order had the lot. Number which I live at now listed on it. They absolutely refuse to replace the item or refund my money. They are very argumentative and complete trash if I were you. I would save my money and order elsewhere absolutely disgusting horrible service.

Save your money. This place is a cheap fad that's not even in Boston.