bostonscally.comReviews of bostonscally.com

Watch out for the 14 day window return policy for your refund. Hats are SMALL. Hope it fits the first time. Especially since it took 10 days from order placed to be delivered.

Shipped to the wrong address, and never got the hat I paid for.

I ordered 3 caps, they arrived very fast. For the price I payed, these caps are absolute trash. I've purchased similar caps from Walmart at a 5th of the price. Will never purchase from this company again.

After buying 25+ caps from Boston Scally...I will never buy one again! Ordered 3 caps again, paid for expedited shipping (which DHL confirmed was NOT expedited), and the order got lost. 2 days after it was shipped, tracking stopped. Now it is 5 days later, no tracking info for the past 5 days, no delivery date, and USPS says they never got the package from DHL. Needless to say, like everyone else, customer service has been completely useless. They told me to wait another week or so, and contact them again if it doesn't show up. I am not gonna wait another week, for a package that is obviously lost, and that I paid EXTRA for expedited shipping on. Now someone named "Sam" with customer service has ghosted me! Also, the quality of the caps are fair at best. Of the 25+ Boston Scally caps that I own....maybe 3 I am completely happy with, and wear regularly. The rest all have flaws, sizing issues, and poor craftsmanship. At this point, I am done with them! I disputed the charge with my credit card company, and I filled a charge back.

I recently purchased four caps from Boston Scally, enticed by their appealing website and brand story. I carefully followed their fitting guidelines to ensure a proper fit. However, upon receiving the caps, I was severely disappointed with the inconsistent sizing—despite ordering the same size for all four caps, only one barely fit. Adding to the disappointment was the subpar quality and workmanship of the caps. Given that I am based in Canada, the purchase amounted to over $500 including shipping and duty. When I reached out to the company to address these concerns, their response was less than satisfactory. I was informed that there is no return process in place for international orders. While they did offer an in-store credit, it is hardly a sufficient remedy considering the cost and hassle of international shipping and duties. Furthermore, it's worth noting that these caps are made in China, which begs the question of whether the brand has invested more in marketing and storytelling than in actual product quality and customer service. I would advise against purchasing from Boston Scally, especially if you are an international customer. The high cost coupled with inadequate quality and customer service do not warrant the investment. I regret my purchase and am now faced with the cumbersome task of reselling these caps locally, as returning them would incur an additional $150 in shipping fees. If you must have one, purchase from Amazon, where you are able to return without any questions. This company should not be selling to people internationally!!

Horrible Customer Service!! I bought 2 hats that were too big! I was able to exchange 1 hat and they refused to exchange the second hat! They wouldn't even refund my money, return my original hat and they exchanged hat was cheaper that the first hat and they didn't refund me the difference! I would not buy another hat from this company!!!

They are awful to work with. They are saying the hat can't be returned since it is 14 days past the purchase date even though they just delivered the hat days ago. I used a body measuring tape to determine the hat size and it didn't fit. I asked to replace it. The process went outside of their 14 day window so they determined it's my fault that it falls outside of their policy. RIP OFF COMPANY They caused the 14 day delay. I used their label and return process.

I’ve been ordering for years. I love the hats but the customer service is now substandard and very poor. I have not received my hat after paying for expedited shipping. No responses to my many emails and they no longer can be contacted by phone. Aggravated in Massachusetts!!