bostonscally.comReviews of bostonscally.com

There's a reason why they don't have a reviews section on their site. I have quite a few of their hats, but recently bought different colors in the same style hat. One of them was way too big and the other fit perfectly. This is the first time I've needed to return and wow, I can totally see why people complain. Their customer service is nonexistent. Only received automated responses. Unfortunately, I will stop buying from them because of this and after reading others quality control complaints. I caution everyone to read their return policy, especially if you end up using the buy 3 hats deals. You will not ever get a real person to help you with any issues you may have.

Overpriced hats ! The overall experience with the Boston Scally hat was just OK. It's really nothing special. I was expecting to be WOW'd by this hat; ... but unfortunately, the hat is average and fell short of expectations. :-( On a side note: @ things that you are not told is that (1) you should expect to receive an average of 3 either e-mail or text messages per week after you buy something from the Boston Scully Company and (2) the web site does not accept the posting of unfavorable reviews. That kind of speaks for itself (doesn't it?).

I had such a disappointing experience with Boston Scally Company. Their quality control is terrible, panels are cut/stitched unevenly and hats look sloppy and lopsided as a result. Hat sizes are inconsistent and don’t match the sizing chart listed on their website. You’d think that after three failed attempts with the same hat, it would be enough for a full refund but they insist on sending me more low quality hats instead and any refund would be subject to a processing fee that’s roughly 15-20% the cost of the hat. I was hoping I’d get some actual customer service instead it feels like cut and paste responses that ignore my actual request and just spit out the prefabbed company lines. You can’t speak to anyone directly, in fact they don’t even have a phone number so there’s no way to get past the email roadblock that they throw at you. Their marketing is good but that’s about as far as it goes, shop elsewhere.

Got the Contender. As stated multiple times, this is a cheap Chinese made cap. There add says it’s made of cotton/poly/wool blend. Nope, tag says 100% poly. The company is also not in Boston. This crap ships from PA. It’s a disappointment. If you want to show your Irish roots, stick with real caps made in Ireland.

I ordered the Black Rose cap for my boyfriend mid November 2022 as a Christmas gift. When he opened the box, the cap was too small. I tried to do an exchange on Christmas Day & the system wouldn’t let me. I received an automated reply back saying the holiday period started 5 days after my order.

Ordered a hat prior to Christmas the size chart was followed however the hat arrived and was extremely too big by inches. So now I’ve lost the discount code because you can’t get it applied to a replacement and a refund you lose 20% so after multiple emails with no reply but 2 or 3 a day about how the people of Boston are scrappers and proud, I used my gift card to repurchase praying the hat that would be to small will fit. Thankfully it did and through some creative purchasing to make it worth my wild the hats arrived (no combining discounts is never mentioned) and they fit. I am done with this company and can now stop their 2 to 4 emails a day. They may sit in an office in MA but they have no tie to Boston other than that. The quality is not the best crooked stitching, uneven pieces, and the made in PRC tag under the size (people’s Republic of China), you will find this hidden after the “designed in the USA”. Don’t expect much of any help with their email only customer service. OH and the oh so proud scrapper people of Boston ship from Hanover PA. I bought the same hat at less than half price and equal quality off of Amazon.

Loved the hats but the customer service just lost me as a customer. I have purchased about five of them, and just last week purchased another. This week I received a mailing of a new style that I liked & thought I'd buy it and also one for my daughter's boyfriend. They have a special that if you buy three hats you get $25 off, so I emailed them explaining that I purchased on less then a week ago & asked if they would help me out, but was told no. They did offer me a 10% discount (which is less then their existing promo of 12%). I asked if they could escalate to management but was told I was already high on the food chain. Being in Mass myself I figured I was working with a small local company who would work to keep a good customer happy, but they made no extra effort. Note to management: it costs a lot more to gain a new customer then it does to retain an existing one. Lots of negative service reviews here. Too bad. Anyway, that's my last cap bought here.

Hat seemed of decent quality, sad to find out afterwards it’s cheap made in PRC. Sizing on the website was off, as was color based on the look online (I had ordered the Roy in Slate blue, which is MUCH more blue than grey in real life). Exchange (for which they charge shipping again!) only covers size, won’t make exceptions for color. Would not recommend.