bostonscally.comReviews of bostonscally.com

I really love the products. But a bad experience has soured me from ever buying them again. I got a gift from my elderly dad. It was the wrong cap and didn't fit. So we returned it. They only send a credit to the original email address (aka buyer) and not the recipient. My Father can't seem to locate the credit email and we have a limited time to use it. So we will dispute the charge and never buy from them. Why is it when I get a Goldbelly or Harry and David gift and it's no probs. Melted frozen goods? No worries. Smushed pears - here's another box. I returned the cap and it was received. Now it's all blah blah blah about taking care of the customer. No more.

I ordered a scally hat for my husband for Christmas, following some holiday advertising they marketed in November. The hat was unfortunately too small and when asking for an exchange after opened on Christmas, or a store credit to size up, the company refused after multiple emails. Apparently, my order was too soon in November and outside of their exchange window that started on Nov 21. My fault for not fully digging into their holiday return window but would have appreciated something as I was not looking to return, just an exchange. So, unfortunately have to make research every merchant for policies can be challenging, especially at the holidays, and the company is not willing to move on policies to keep a future customer

Got my husband a hat for Christmas. Sized it according to their sizing recommendations. It was too big. I immediately contacted company to exchange for the correct size. Was informed that I was past their 1 month return/exchange window. They didn't care that it was a Christmas gift. Actually told me that they didn't guarantee gifts. What a crock. I didn't ask for money, just a smaller hat. Think twice before ordering from this company.

Terrible customer service experience. On a purchase of over $200 with this company. I order 4 caps and 2 cap pins. The caps showed up and 1 of the $8 cap pins. I reached out, in hopes that the company would quickly remedy the issue.......no such luck. I was asked to look in the box, floor/area when I opened the box, each cap and packing paper.....I did and did again. I sent a 2nd email........sharing that I did, and still no pin. Then asked to send pics of the box and paper in the box. again, I looked and its not here. They are asking me to now find the box, the paperwork and send pics. Does the company think that's CUSTOMER SERVICE from the customers perspective. I'll get it.....the company wants to make it impossible to go through the all the hoops to take care of an already frustrating experience. Again......TERRIBLE Experience!!!!

I bought three hats and had them shipped to my house. They were all too big, so I went online to return them. They have a 14-day refund policy. The only online option was to request a gift card, not a refund. So I wrote them an email requesting a refund and sent the hats back. Now they say that I can only have a gift card because that is the option I selected. I've filed a chargeback with my credit card company and informed them that I will warn others about their deceptive business practices.

I received a hat 30 days past their return window (Christmas gift from my mother) and they said too bad, didn't even attempt to offer any store credit or anything. Unfortunately the hat doesn't fit so I will donate it to Goodwill. Most decent companies will at least attempt to trade if for another size or offer you some type of store credit. I see there are other reviews here of similar nature. Not surprising after my experience.

Company prides on being a US company but hates are not made here. They continually sell items they don’t have any stock on at all. I received death threats in their forum and they did nothing about it. Anyone who says anything negatively is banned, removed or reviews taken down. Do NOT trust these people!

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