bostonscally.comReviews of bostonscally.com

I purchased a cap from Boston Scally and then bought 4 more. I was taking care of my mother for two months (she passed 2 May). I live in NC and she in OH. During that time three new caps arrived at my home in NC. I didn’t like the color of two of them and by time I returned home I missed the 30 day return window. Explained situation to Boston Scally and that I wanted to exchange two caps for different color/style. Because of the 30 return policy they refused to work with me. Even though I love the product and get a ton of compliments, they lost a customer in me and I will never recommend them. Unfortunate.

I purchased a hat. I received it and it could not be any worse. It has the center seam which goes left on the bill and not straight. The center is not stitched straight at all. I will be returning and not buying from them again.

I bought a hat on Nov 14 2021. I received it a few weeks later. The material was flimsy, cheap, and felt very plastic-y. Worse, it didn't fit. I started an exchange through their site. After receiving the exchange slip, I sent the hat back in the original box. A few days later I went back to the Scally cap site to check on my exchange. My email suddenly wasn't found and neither was the order number. I have spent two months emailing them and contacting them on social media asking nicely for exchange instructions please. The chat boxes show the messages have been read, but there is no reply at all. They have scammed me out of $50. Buyer beware.

I have to agree with the rest here. DHL e-commerce? Seriously? Why would any company use this service? Horrible tracking and service. Boston Scally has to do better than this in 2022!

Crooked stitched piece of junk. Don't waster your money on this garbage. Product is made horribly and they charge you $50 for it. Don't even try to complain because they will tell you to return it. Well they charge you a restocking fee which makes it better to just use it as an overpriced piece of toilet paper. Do not waste your time or money on some fake Boston bro boy brand. Hanna Hats is hand made in Ireland and made with pure 100% wool, not 15% like these hacks.

Decent product but incredibly bad customer support. Eighteen days since I placed an order. USPS shows no record of scanning the shipment in, no interim sorting centers, yet Boston Scally keeps responding that this is the Post Office’s problem, and I should just “wait a few more days.” I have contacted three times now, and eac time the response is essentially “oh that post office, just wait a few more days and you’ll have it.” Today, I requested a refund, same damn response, they won’t even accommodate a direct request for credit. A former customer, not to be again.

Buyer beware. This company does not care about their repeat customers. I have 10-15 hats from this company. I buy a new one, throw it on my wall and get around to wearing it eventually. After tons of loyalty (buying for myself, receiving as a gift from others), I had one manufacturing quality issue with a hat. It could have been easily resolved with a phone call, a credit, or really any type of indication from Boston Scally that they care about their product and the fact that I have $600+ of their inventory in my possession. Instead, the person at Boston Scally refused to help, leaning on their deficient return policy (30 days for a manufacturing quality issue, come on now) and refusing even to help look up my order number. The person seemed very dismissive and uninterested in my ongoing business, so I shall spend my money elsewhere and work hard to inform other potential customers of Boston Scally's treatment of loyal customers.