Boscov'sReviews of boscovs.com

Worst shopping experience ever (& I am experienced). No joke. Customer service is thoroughly unhelpful and rude- whatever your problem, they are sure to tell you it is not their problem. Sadly,in the last week I made the mistake of placing 3 orders. After being overcharged, contacted customer service in an effort to resolve the issue. It took no less than 7 employees and 2+ hours to have the overcharge removed from my bank account. During which I was hung-up on 3 times and told the phone system is designed to disconnect callers on hold after a certain amount of time has elapsed(seemed to be about 10 min. ). When I asked to be connected with a supervisor i was told they are all in meetings, all day and would be for the foreseeable future. When i asked for the names of supervisors on duty, their extensions and hours so that i could leaeve a message explaining the problem I was told that just wasn't done & there was noone else there to help me. At this point I had also only received $10 worth of merchandise from an $850 order-(this was 2 days ago). Yesterday I received 3 packages from Boscov's and only 1 arrived in tact-UPS delivered them along with 3 packages from Macy's which arrived in ship-shape condition. The first box was actually split open at the seams and the merchandise inside was dammaged. Inside there was a pair of shoes-unwrapped- placed on top of lingerie also unwrapped- & the lingerie had pulls in the delicate fabric. This is NOT what I paid for. The second box contained only a pair of shoes. The shoes were in their box, but the lid was open, one shoe has some kindnof debris on the upper and the soles show signs of wear & tear (and only one shoe had the proper packing material). This is not what I consider to be new merchandise in good condition and i doubt anyone else would either. Fortunately I grabbed my camera when I saw the dammaged box on my porch and photographed the boxes and their contentsnfor my records. I emailed Boscov's customer service department as well as their quality control department as soon as i finished documenting this and expressing my displeasure. It has been 24 hours and I have yet to receive any response (this does not surprise me, but I do find it appaling). I am still awaiting (sigh) 6 more shipments of this very unhappy order. Unfortunatly for me, by the time I was aware that Boscov's is a nightmare waste of $$$ & life, my remaining items were too far along the shipment process for me to cancel & get a refund. I thoroughly regret every penny and moment I have wasted on Boscov's & dread having to abay-sit them through the rest of my order. I have 25 years of retail experience myself, including customer service and management - I have dealt with telephone & Internet orders, refunds, exchanges & financial institutions and would not dream of handling things the way Boscov's has- it just is not good business to do so and speads unhappiness & ill-will towards others- ywo things we have too much of in this world. Friends, don't waste your hard earned $$$ or your precious time at Boscov's, there are plenty of other stores out there to choose from & most of them are not trying to rip you off & have excellent customer service

I made an order then received an email explaining there was an extra $65 in shipping. I've never had this issue with any other online retailer. I won't be shopping here again, how can I make purchase decisions if I don't know whether to expect a substantial shipping charge added on later, despite the website advertising free shipping? I can usually give people/companies the benefit of the doubt but this seems very bait and switch to me.

I have had 3 different orders from Boscovs now where I qualified for free shipping at checkout. After checking out, a Boscov's rep then called me to inform me that the quantity of my shipment required that they charge me more for shipping. One Shipment I ordered about 20 items and they informed me that my shipping would be $60?! They do call you if shipping charges will apply and wont ship until they get confirmation from you - obviously I told them no all 3 times because I was expecting the free shipping so my orders were cancelled. I don't understand why they even offer free shipping if they are just going to call you later and take it back. Why not just show the shipping charges up front so you can gauge if you actually want to pay that much? Not great.

Whenever we go in lately the music is so loud we have had to leave before finishing shopping. Several times we sat our stuff down and left. Not sure I want to even bother going back. Have complained to sales people, but they can't do anything about it. It's bad enough to have to listen to background music, but to have to talk loudly to one another just makes us leave.

I've ordered from Boscov's on 3 separate occasions, since October, 2015, and each order went swimmingly (delivery and item conditions were fine). I was able to get free shipping each time because my purchases met the price requirement. The purchases have all been clothing, so.. yeah, their guidelines on getting free shipping are pretty explicitly stated, just click the shipping banner. Their prices have been amazing, which is why I had ordered so many times in this .. 2 month timeframe. Most recently, Black Friday, they had free shipping at any order value. Unbeatable! The only experience I've had purchasing from them is the 3 times online, and so far I can recommend giving them a try. I hadn't had any hiccups to have to deal with their customer service department, so no comment on that.

I can't believe the message I received today from boscovs.com customer service. I made a purchase online for 20 1 gallon beverage dispensers. Of course because of the dollar amount the order came with free shipping. I completed the order, paid with a credit card and received an email confirmation of the order. Two days later I receive a phone call from their customer service informing me that they want to charge me additional shipping? Why? Because they have to ship a few units from their store locations?? Wow, talk about poor customer service. I will never be purchasing from them again. Now I have to run out and find new beverage dispensers for a party I am hosting next week. Boscovs.com has horrible customer service. If you need anything in quantity and you need it in a hurry, don't get burned, order somewhere else. How unprofessional!

Incident 1: A few weeks ago, I ordered 2 sets of Patio Furniture. Oder placed on phone. I was told that in 3-4 days, I would receive a call from warehouse to schedule delivery. I did not hear from them for 2-3 weeks!!! Finally I cancelled the order as I placed order elsewhere. After I cancelled the order, I receive multiple calls from Boscov's asking for confirming delivery. Ridiculous! I informed them that I had requested for cancellation. Even after that, I received call twice asking for confirmation for delivery. Finally it got cancelled and I got my money back... What a waste of time!!! Just 4-5 days ago, I ordered a "LazyBoy" sofa set in the store in Woodbridge. I was promised delivery on Thursday. I categorically made a request that I should get at least 30-45 minutes notice before they arrive at home for delivery. I get an automated voice message mentioning they will be home in 10 minutes. I immediately left for home. While I reached half way (20 minutes left to reach home), I am told they have other orders to manage and I will have to request re-schedule of delivery. I had just moved in a new house and had planned for house warming party with guests coming in. Had to cancel that just because Boscov's said they can't deliver before a week!!! I definitely need compensation for this trouble... Never again a delivery will be requested from Boscov's by me or any of my known people!!!!!

Ordered a Bedspread Set and the whole process from beginning to end was a breeze. Had to ask where I could put in a discount code, and with the easy Shoppers Help Chat, I was given an answer immediately. Then the shipping process was tracked, so that I could see where it was on any given day. Never heard of this store before, but, I am definitely doing business with them again!!