Boscov'sReviews of boscovs.com

I can't find a minus 1 star so here it is... MINUS ONE STAR. Between Nov-Dec 2016, I bought over $350.00 worth of women's clothing for myself-I hardly ever get to shop and I was gifted so I ran to my favorite Boscov's in Moorestown. Many of the items I didnt get to wear due to our unusually warmer winter. However I washed everything and after a month or two began wearing them. Not keeping my receipt, or not being able to find it (YET),knowing how reliable Boscov's quality USED TO BE, I can not return them. My experience: **Sweaters Pull over-long sleeved-The front left upper torso's wore see-through thin after 2 usese-yes-I washed and dried them by hand carefully even though the care instructions said ok to wash on gentle. **Fleece Vest zipper up and a blue robe- SHED-SHED-SHED, all over whatever I wore it with and all over my entire seatbelt-UNACCEPTABLE. **Button up deep royal blue over sweater-oh my gosh, after 2 hand wash and dries, and one aif fluff tumble dry, it covered my ENTIRE white turtle neck pullover I wore under it with blue LINT-MICRO LINT I should say.. I took the sweater off at an appoitment I had and was completely humiliated. Associates are cold and stiff. The shoe department is unacceptable and needs to be spread out and use a number system especially during busy shopping seaons and sales. NO WONDER YOUR PRICES LOOK SO GOOD AND I LOST A LOT OF MONEY AND CAN NOT WEAR THE CLOTHES-MOST ALL OF THEM ANYWAY. Boscov's will NEVER see me in ANY of their stores again. May not hurt your pocket book but it will help the next sales venue I do choose to shop at. SHAME ON YOU BOSCOV'S. WHERE ARE THESE CLOTHES COMING FROM? EVEN IF YOU GUYS NEVER READ THIS, I AM SO GLAD I FOUND I AM NOT ALONE IN THE HORRIBLE CHANGE IN THE BOSCOV BRAND AND IT'S SIGNIFACANT DOWNFALL in quality and customer service. WE ALL WORK TOO HARD SO PLEASE STOP RIPPING US OFF. and-***THE TOY DEPARTMENT DURING 2016 CHRISTMAS-The gentleman at checkout needs to retire and I'm close to his age. I spent over $400 for all of my grandchildren and he was rude, a bit flustered that I had so many items and he insisted I gave him the wrong amount at paying until another customer in line pointed out HIS error. Yes, it took me this long to write because I am a forgiving person. I try to see the good but after reading all of these reviews my frustration surfaced regarding this matter. My caps are not yelling, they are meant to EMPHASIZE. AND-The clothing tags are sown with cheap nylon thread that pokes at the back of my neck on almost every item. GET WITH IT-Mr. BOSCOV WOULD BE FLIPPING HIS LID GOD REST HIS SOUL. I hope you bring back the high standards our recent Mr. Boscov always upheld if not, I hope all of your stores close. Joanne Brown

Returned item with tracking, boscovs is refusing to help and customer services is terrible. No help or support. Will not order from Boscovs again...

I made an online purchase from Boscov"s and received the worst customer service ever. My item was delivered with half of the contents missing. I phoned customer service immediately and also sent two e-mails asking to have the missing items shipped to me. I have received no response to my e-mails and was told by the representative that maybe they can take the missing items from a box at the store and ship them to me. I have not heard or received them or any explanation. I would return the item except for the fact that I was told I would have to pay for return shipping. Worst experience ever! Shame on you Boscov's.

I am so annoyed right now. I loved this store and used to tell people to go here. But after I Bought furniture from BOSCOVS one year ago, when we got our house. Our Catnapper recliner arm broke. My husband went to get up and put pressure on the arm and the wood in the arm broke. I called and 5 days later they came out to see if they could repair it, they couldn't. Was told I would hear from them about a replacement. I Call them back about 3 weeks later since they didn't call back and come to find out they will do nothing about it. It broke outside the manufacturers warranty. Meaning that if it was in an area that was pieced together or had screws, then they would replace it. It didn't so, Its not there problem. They only cover things for 7 days. A $600 recliner doesn't last a year and their reaction is uh . I could understand if it was a cheap model but it wasnt. And we did buy an extended warranty on it . I plea with everyone not to buy furniture from them and please share this everywhere. So mad. MAKE THIS GO VIRAL PLEASE.....

Have a 1yr warranty on a recliner. Im still under warranty and boscovs cs stated, after it took them 1mo to respond ,that they are not repairing chair because im reporting a problem 10mos into the 1 yr warranty. And any repairs on what their tech called an unrepairable chair i hav to pay for myself. Big ticket item broke in under a year. Made in usa WOW. N noone stands behind it.

We decided to check out Boscov's bedding department for a much needed mattress, spent quite a while looking testing and discussing the different mattresses with Stephen at the north store. He came and asked us if he could help us and gave us all the ins and outs of the different mattresses. Thank you Stephen, there are so many types to pick from. He is very personable and did not rush us and we felt he would have worked with us until we made a decision, no matter how long it was going to take. We bought our mattress of choice and he explained when the delivery would be and that they would call us the day before and let us know the time frame. (now past experience with deliveries from any company has always been a mess so we kind of figured we would just roll with the flow.) Day before the delivery Boscov's called us and said they would be delivering the next morning, just like Stephen said, between 8AM and noon and we were the third delivery, so we figured maybe around 10 to 10:30 or later. Much to our surprise Adam and Sean showed up at 8:30, and the delivery was completed in about 15 minutes. They were personable, polite and very efficient. Thank you Adam and Sean and WOW to Boscov's you did a great job from purchase to setting up and delivery. Best delivery service we have had in a long time. Also have slept two nights on the new mattress and love it!

I just love Boscov's. They have very good quality, customer service and prices. Their sales are pretty great too

I have been an online Boscovs shopper for years and never a problem. Always super prices and I order when there is free shipping at a minimum amount. The customers service reps are super helpful and have went beyond their job description to help me on occasion , example: I wanted a specific handbag the site stated the bag was not available in the color I needed for an upcoming event. I called customer service to "beg" them if there was any way that that color bag could be found in ANY of their stores ? I was told by a very pleasant young sounding woman that she would check, to please hold on the line. I waited & to my shock she had found the handbag at a store in another state and was putting me through to that person, I waited and spoke to the sales clerk whom took my address and said the handbag would be shipped out asap ! with free shipping too, Now that's great customer service. I have never had any bad experiences with Boscovs , I have had to return an item once and I never had to pay a cent and I received full credit. They have a great selection of Brand Name merchandise at super prices, when on sale. I have bought awesome dresses for as little as $7.99 and just received one that was $69.99 and I paid $9.99 , it's good quality and brand name. The people that are complaining about getting charges for shipping , it is clearly stated you will be charged for multiple or over sized items and it is determined before payment. I don't understand how anyone can miss it. The buyer can accept the charges at the time or not . I absolutely love boscovs.com and order just about once a month, always something I can use, soap, candles, shoes, etc... and the list goes on ... I JUST copied & pasted this from Boscovs site : Read before you order any over sized items , there is also a statement that lets you know about multiple items. It's Not Boscovs Fault people can't read ! Oversized Delivery Items requiring Oversize Delivery are noted as such in the text describing the item. This service is available only in the contiguous 48 United States* (items cannot be shipped to Alaska or Hawaii ). We do not deliver to PO boxes. Most in stock items take 2-4 business days to process. Estimated delivery dates are calculated by the shipping provider and will be available in the tracking information. The specific delivery charge for the item is displayed in the Order Summary in the shipping step at checkout.