Bosch USAReviews of bosch.us

I bought 2 Bosch dishwashers of their most expensive dishwasher model. The first one broke down after just 1 year of usage and the second one after 2,5 years, after leaking for 6 months. I have now changed them out to Miele dishwashers since Bosch’s dealer could not fix them even though they were quite new and should have been under warranty when the failures begun.

We accepted a new dishwasher that did not work as it had taken 7 to 9 months to arrive. The condition was that it would be repaired by Bosch. They sent a repairman who found the machine had been dropped and had a crack. He got it working, but said it would have problems. He took photos, wrote a report. Since that time, nearly one year ago, we have had many many many calls with Bosch, they continue to say the person with authority will call us, they never do. Now it is broken -- with the error discovered by the repairman -- and we are still not getting their attention. Lesson? NEVER accept a product that does not work and know their customer service does not exist. We will need to take bigger action.

Bosch Home has the worst customer service I have experienced in my entire life - We bought a Bosch Fridge in January of 2022. We did not even use the fridge until April of 2022 because we were renovating the kitchen. It has since April broken and been repaired twice and now we have been without a fridge for 3 months and they are still giving me the run around after they told me they would be replacing it. I just called again after hearing nothing when I was told a dealer credit would be sent to Lowes in 3-5 days 2 weeks ago. I have asked to speak to a supervisor multiple times and have been told one would call me and have never had that happen. I called today and asked if I would wait for a supervisor and was told they would disconnect the call if I did not hang up. This is not acceptable.

Built-In Convection Microwave Oven (Speed Oven) HMC 54151UC ATTENTION! My daughter purchased this for me, and sadly, The Oven Rack Does NOT PULL OUT so I can check on whatever I’m baking, and for basting, etc. So you must lift Out the Rack or whatever your backing, or broiling in order to attend to it. Called Bosch and they said the rack does not slide out because there is also a built-on microwave. What the heck does that have to do with anything when I’m baking?? Terrible! First called the ph# on website and it went to the UK. Terrible service, kept me waiting on hold when asked to speak to a supervisor. Never came back on the line. Nad experience all the way around. Would NEVER recommend Bosch! Also, made in China

Purchased a new high-end, dual-fuel convection oven range during a kitchen remodel. Range works great, and the unit is gorgeous. But -- and this is kind of critical for preparing food -- the oven has never worked. Not a single day. Now 7 months into owning it, with at least 3 visits by the technician, there is still no solution in sight. Customer service is not helpful with timelines, or contacting me. The only time I make any progress is when i chase them down repeatedly.