Bosch USAReviews of bosch.us

We purchased a Bosch dishwasher in February, and it worked flawlessly for four months. Since June, it has been out of service, and despite repeated attempts to resolve the issue(s) through Bosch support, the issue remains unresolved. The initial product quality was excellent, but the lack of timely support has been extremely disappointing. We chose Bosch for its reputation and reliability, and we hope the company will stand behind its products and make this right.

Bought a Bosch refrigerator in July. Stopped working in November. We now have to wait 2 for a warranty part. Bosch appliances are basically garbage with a pretty skin.

I am extremely disappointed with Bosch’s customer service and warranty support. It has now been almost two months since I filed a repair request for my washer, which is still under manufacturer warranty, and I’m still waiting. After endless follow-ups, Bosch finally approved a replacement — but now I’ve been told that this could take several more weeks to process. That means I’ll have been without a working washer for nearly three months, which is completely unacceptable for a premium brand like Bosch. I have sent multiple emails (none answered) and have called several times a week. Every time, I get the same scripted response and no option to escalate the case. The lack of communication, accountability, and urgency is shocking. I chose Bosch because of its supposed reputation for quality and reliability, but this experience has proven otherwise. I will never purchase another Bosch appliance and strongly caution others to think twice before doing so.

I made a mistake buying the Bosch 800 series dishwasher. From reading reviews, I thought it had superior drying ability. It doesn’t. After a cycle completes, the walls and door are dripping with condensation. Some dishes and silverware and certainly everything in the third rack (top) needs to be dried with a dish towel. Bosch support said I had to open the door for ten minutes after the cycle completed to remove excess moisture. I live in a hot, humid environment and this is precisely what I didn’t want. It did help, but is frustrating since there’s no way to keep the door slightly open without using some sort of prop (stainless steel tea strainer in my case). Otherwise, the only option is to open the dishwasher fully, which then blocks the entrance to the kitchen. This is aggravating. I liked our previous Kitchen Aid dishwasher (with heating coil) much better. It broke a couple times but would still have been a better option since it was much less expensive than this one.

Purchased 2 Bosch 800 series dishwashers. Neither is great and neither dries very well, but 1 has not cleaned properly at all. I spent hours and hours and hours on the phone trying to get Bosch to fix the dishwasher under warranty but they were an absolute nightmare to deal with. When I finally did get someone out to look at it, he said there was nothing he could do. I wasted $2600 on dishwashers. Could've bought cheap ones that did a better job

I bought a Bosch 800 Series Over the Range Microwave. It's only three months old, and the grill has fallen apart. I talked to Bosch's customer service representative, and she said it is still under warranty. However, speaking to this customer service several times (both by phone and email) was a nightmare. Bosch has the worse customer service. To cover the warranty, the sale receipt must show every product detail. I went and talked to Home Depot, where I purchased the product. They printed a copy of the original receipt, which was unsatisfactory. For example, the Bosch lady said the receipt must show the payment, whether it was cash, check, or card. The receipt indicated that it was paid for by card, which was unsatisfactory. Worse, the receipt clearly shows Home Depot as the sales department. The lady continued to question where the product was purchased. Ultimately, I have to fix the broken part on my own. This will be the first and last time I ever purchase any Bosch products. If anyone is ever thinking about buying Bosch products, you must think about the nightmare you'll encounter when talking to their customer service representative. I would give Bosch a rating of 0 instead of a 1 star.

I bought a Bosch Built-in Coffee Machine model BCM8450UC. This is the worst decision I ever made. The coffee maker costs $3,600 and it requires a special cabinet in order to be built-in to our new kitchen. The coffee maker has had repeated problems despite being babied with regular cleaning and filtered water. It is out of warranty now and The NOBODY services these machines. So the warranty is USELESS!!! Bosch USA service is terrible. Boach sent me a list of three authorized service repair companies in my area. I called all three and they all said they do not repair Bosch Coffee Makers. So, if you buy this coffee maker you need to know that it WILL break and that you will NOT be able to get ANYONE to service it. @Bosch if you’re going to sell these machines then you need to ensure that someone will service them. What a piece of junk.

Bosch customer service has been drastically reduced. New Bosch 800 series dishwasher had no ability to hold tall, 7” water glasses safely. Following instructions resulted in 3 broken glasses over first week. Customer service could not have been less helpful.Online I entered the model/serial/FDO number, my name, address & tel. 3 times & again twice when speaking with first representative. Again with 2nd person. Almost 1 hour in, they advised ordering plastic hooks, gave order number to order myself. $90+, shipping and a week later the hooks don’t fit my machine. Returns require another call, wait & I have to pay postage for their mistaken advice. Waited 2 weeks for promised RMA & had to call again - same time wasting. 2 more weeks & no refund yet. Atrocious service!