Boris FXReviews of borisfx.com

1.619 reviews
Internet & Software
111 NE 1st STREET #8945, Miami, Florida

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Boris FX

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About Boris FX

Boris FX creates award-winning video editing, visual effects, motion graphics, and photography plugins used by over one million broadcast, streaming, and feature film professionals worldwide.We’re redefining post-production software by creating and adding AI-driven tools that empower artists to work faster, smarter, and with greater precision than ever before. Our AI offerings include roto & masking tools, image and audio restoration, and creative effects.The Boris FX Suite product family features Sapphire, the high-end visual effects and motion graphics plugin suite; Continuum, AI-driven plugin collection for editors and content creators; Mocha Pro, unparalleled planar motion tracking and masking; Silhouette, advanced paint and rotoscoping tools; SynthEyes, cutting-edge 3D camera solving; Optics, cinematic effects for photographers and digital artists; and CrumplePop, AI-driven audio plugins.Boris FX products have been recognized with two Academy Sci-Tech Awards and three Engineering Emmy Awards. The company’s success lies in its ability to integrate tightly and leverage technologies through strong partnerships with Adobe, Autodesk, Avid, Blackmagic Design, Final Cut Pro, Foundry Nuke, VEGAS Pro, and other leading software developers. Founded in 1995.

Boris FX (borisfx.com) has 19 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.

Also known as: borisfx.com
Website: borisfx.com
Category: Internet & Software
Location: Miami, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 53% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Boris FX reviews

19 approved reviews, newest moderated first

bobi T.
Nov 1, 2025
the worst watermark i ever seen in my life
the worst watermark i ever seen in my entire life the watermark its a f. X on the screen
Arthur H.
Jul 16, 2025
Best customer support i have ever dealt with!
Best customer support i have ever dealt with. Im a student so qualified for the student discount, i messed up one of the steps simply meaning Boris FX needed to approve it on their end. In under 24 hours i had a response kindly saying that they sent the payment link. I paid instantly and in under 2 minutes they had replied with my lciense and a follow up email with free tutorials and guides. Best customer support i have dealt with. In the past id reached out and are very informative and yeah! Monthly subscription being £170 a month for the suite, for a studnet thats crazy high but the software is worht that, so the student disocunt making it £4?!?! Like thats an insane disocunt and such an amazing discount when you add the costs of software (as boris fx is a plugin, yous still need your software). I use Adobe Creative Cloud so the cost of that (i use premier pro), Epidemic sounds on top this is an amazing deal for aspiring content cretaors, or in my case a freelance video editor!
Steger
Jun 25, 2025
Confusing and frustrating
Mocha Pro feels outdated and overly complicated. Even basic tasks like adjusting a track manually are hidden behind clunky menus and poor documentation. The interface gets in your way more than it helps. I wasted hours with no result. Not worth the money.
Pieter DJ K.
Feb 23, 2025
Tried this
Tried this, but the trail version gives beeps all the time making your renders unusuable. Now thats how you test out new software right? Gotta love them beeps. Anyway, not going to use their products now.
Response from Boris FXJun 3, 2025
Hi Pieter, We’re sorry the trial beeps were annoying and disrupting—that sound is intentionally added to trial versions to prevent unauthorized use, and it doesn’t appear in a fully licensed release. We understand this can frustrating evaluating any software, especially audio plugins are working on a better solution. If you’d like a short term watermark-free version for evaluation or need any help getting set up, please let us know. Best regards, Boris FX Team
Samira M.
Jan 23, 2025
Long Wait Times
They never respond to you whenever you ask for help and when they do they leave you on hold for hours, with no response. I don’t know what their issue is.
Response from Boris FXJun 3, 2025
Hi Samira, We’re really sorry to hear you haven’t received a timely response. We strive to address every support request quickly, but occasionally high volumes or technical hiccups can delay us. Please send your original request or ticket number to [email protected], and we’ll prioritize getting you the help you need. Best regards, Boris FX Team
Thilo H.
Oct 29, 2024
Great support experience on Zendesk (Support Site)
I had bought Boris FX Continuum Complete v7.0.4 in 2011 for 595 Dollars. Recently I had to reinstall it on a new PC and the codes wouldn't function anymore. So I contacted the support via their support site Zendesk. Since it was an old software I had my doubts, but Jon did it. He really got into it and tried to help me in a very professional and friendly manner. So I wanted to share this good support experience.
Response from Boris FXJun 3, 2025
Hi Thilo, Thank you for sharing your positive experience. We know reinstalling older software can be tricky, and we’re glad Jon was able to help get you up and working again. If you ever need any further assistance, feel free to reach out. Best regards, Boris FX Team
Mike Haggith M.
Aug 16, 2024
They make it next to impossible to…
They make it next to impossible to cancel your subscription. You try to navigate their site to cancel your subscription, and it takes you to a spot to verify your email, and when you do, it drops you into a funnel page where your only option is to buy more services. Don't do it!
Response from Boris FXJun 3, 2025
Hi Mike, We’re sorry to hear you’ve had trouble canceling your subscription—that’s not the experience we want. You can always cancel from your account dashboard, but if you ever run into any issues, please email [email protected] or chat with us on borisfx.com, and we will process the cancellation for you. Once it’s done, we’ll send a confirmation so you know you’re all set. Again, our apologies for the frustration. If there’s anything else we can do to help, just let us know. Best regards, Boris FX Team
dajo B.
Jan 30, 2024
"Perpetual license's will expire permanently"
A few years ago, I bought a perpetual license. One would expect that this license will last forever. Perpetual. But this is a lie. Boris FX let us no longer upgrade and refuses support. My plan will expire permanently. How is this perpetual? My paid-for perpetual licence is now completely useless. I have no words for this behaviour. I feel ripped off. This feels like a lie.
Response from Boris FXJun 2, 2025
Hi Dajo, We are really sorry your experience with our licensing wasn’t clear—that’s absolutely not what we want for our customers. We genuinely regret any confusion or frustration caused. To clarify, your perpetual license does indeed grant you lifetime access to the exact version you purchased—your copy of the software will continue working indefinitely. The option to renew an Upgrade & Support Plan after that first year simply allows us to keep adding new features, fixes, and technical help. If that plan isn’t renewed for over three years, it can’t be reinstated, which means you won’t have access to any future releases beyond what you already own. We realize how upsetting that can feel, and are sorry our policy wasn’t clearer up front. Please know we value your feedback and want to help however we can. If you’d like to discuss any alternatives or have additional questions, don’t hesitate to reach out to us via the Boris FX support portal. Your satisfaction matters, and we’d welcome the chance to make this right. Best regards, Boris FX Team

Boris FXReviews of borisfx.com

About Boris FX

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Boris FXReviews of borisfx.com

Boris FX reviews

the worst watermark i ever seen in my life

Best customer support i have ever dealt with!

Confusing and frustrating

Tried this

Long Wait Times

Great support experience on Zendesk (Support Site)

They make it next to impossible to…

"Perpetual license's will expire permanently"

About Boris FX

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Boris FX reviews

the worst watermark i ever seen in my life

Best customer support i have ever dealt with!

Confusing and frustrating

Tried this

Long Wait Times

Great support experience on Zendesk (Support Site)

They make it next to impossible to…

"Perpetual license's will expire permanently"