BoostinfiniteReviews of boostinfinite.com

I am typing this as I have just been put on hold for the 6th time by Boost infinitie. I left AT&T because I thought I would save some money with Boost's. Big mistake. I bought a Samsung A25 which I like very much but the problem is with boost infinite's network. The phone will only call out once in awhile no matter if I'm at home, the gym, or the store. Friends and family have emailed me saying they tried to call but can't get through. I have only been a customer for 30 days and have now been on line with their tech dept five times. They have not been able to help. I have a sim card transferred from my old phone so I know that's good. Getting a transfer pin out takes forever even after waiting forever for them to answer. Anyway going back to AT&T where I know i can receive calls. Boost Infinite was terrible for me.

I hate this phone service. It always says no network. Drops phone calls all the time. This phone service 100% sucks I am going to go back to another provider. I don't recommend you are going to be very disappointed. It's that bad when I was talking to a representative it dropped three times during the phone conversation. What good is a phone when you can't use it

First let me say that the customer service reps at Boost Infinite couldn't be nicer. Of course the call is probably recorded so they have to be. The flaw lies with their antiquated system. It took me two weeks to move my plan from Consumer Cellular. Each transaction took a minimum of four hours. Most involved long waiting times as reprentatives transfered me over a d over. Items were shipped to incorrect addresses. It's too exhausting to go into detail but here's my biggest complaint. None of the reps transfer information or even write it down as far as I can tell. Each transfer results in you having to provide your name, address, phone number, pin number, even your social security number (you know, for security purposes). It's just down right maddening. There is absolutely no reason this stuff can't be done online.

I was approved yesterday for a new plan which comes with a new phone. They did a credit check and everything came back good. There was no deposit, and no finance charge for the phone. Then this morning, I got an email from them saying my order was canceled. After waiting on hold for over 30 minutes, they finally got a response. They said the system canceled my order. When I asked why, they said they couldn't tell me. The person told me to have a good day and hung up on me. I deserve a better response, other than the system canceled my order. I went to call back and speak to someone else, and they had blocked me! This is ridiculous! I have Boost One right now, and now I'm going back to Cricket! I've been with boost for over 5 years, perfect payer and never had any real complaints about the service... until today! I'm done with Dish Network and Boost Mobile!!!

If you’re looking for a new phone/carrier I would not recommend going with Boost Infinite, ESPECIALLY do not go with their “Infinite Access” plan. You will get locked into an expensive three year lease/contract promising you a new phone (that will renew every year unless you decide not to upgrade!) with “fast 5G data” and then they give you the worst service you could imagine and a customer support team that actually does respond quite quickly but is mostly useless when it comes to actually solving problems (with them usually just telling you to reset your network settings or wait 30 seconds and reset your phone which does absolutely nothing.) “Infinite Access” feels more like Limited Access. I’ve had issues with phone calls, my voicemail didn’t work for EIGHT months (and I am still not setting it up since the service is so bad I don’t usually get phone calls anyway), the data rarely works very well, the billing was totally screwed up for months, the initial activation experience was worse than it was with any other carrier (I’ve had service with AT&T, T-Mobile, Verizon, TracFone, Straight Talk, and Simple Mobile...) and I waited several months to call support again just to find out that they are still just as bad as the people I initially talked to that most likely got laid off right after I signed up. To add insult to injury they have been playing ads on national television showing off their “smart network switching” feature that only exists in like 18 states and is mostly only in big cities.. I knew it was still sort of a “beta” thing back when I signed up and I was really hoping things would get better but with my experience over the past year I would never recommend this MVNO/carrier to anyone, beta or not. I switched from T-Mobile expecting something better but instead I got forced onto the same network except my service is now deprioritized to the point where I struggle to load basic web pages like Google or watch YouTube videos at anything higher than 240p.

Though the cell service was good , the customer service was extremely BAD !! They make you jump through hoops just to get a replacement physical sim for a defective one. Talk down to you like you're stupid. And even when they do send a replacement , it takes 3 weeks to receive the sim. I was kept on the phone for over 30 minutes by a rep being a royal jerk asking me questions that had nothing to do with getting a transfer pin to port my number to a different carrier. Finally told her I was calling the NY Attorney general office and that she was starting to anger me ! They lie and don't give a care about how you feel or the customer service. Also lied about giving me my refund for an iPhone I returned within 7 days ( they give you 30 days ) rep told me I'd receive refund week of June 14. No dice. Had to file a dispute with my bank and cancel card used. Now I have wait 2 weeks for new card thanks to boost infinite. Do yourself a favor, pay the extra and go with AT&T prepaid or any other cell provider and save yourself the hassle

This company is a definite scam. They sold me a defective phone. No audio at all. And then when you call them, it looks like they try to lie and say that it's a new company and they need to find towers that work with DISH. And keep you waiting for over the 30 day period so that you can't send back the phone. Well I will not only be shipping the phone back, they will also be hearing from my lawyer and this will be sent to the Better Business Bureau letting them know that this company is a scam.. They are definitely the worst. The phone I purchased has never worked since I received it. If you make a call, you can hear the person on the other end, but they can't hear a word that you say. And the customer service rep stated that this company has only been out for 3yrs and they are still working on getting towers to connect. How dumb is that. This is one f**cked up scamming company and I'm gone sue them.

Never since I am born have I used such a low quality network. Pathetic service even in the middle of the city. If you rely on your phone for Internet and directions don't even think of getting this stupid boost connection. The free iPhone model every year is a scam. I had to sign a contract for 3 years and now I am stuck with this awful good for nothing network. Save yourself and look at anything else other than boost infinite. I came to USA from a developing country and we had much much better network from every provider.