BoostinfiniteReviews of boostinfinite.com

Giving Boost Infinite even one star is unfathomable. My husband Signed up in early June for $25 unlimited/new iPhone 14, trading in his iPhone SE 2 for a discount, which was to be sent in to them when new phone was activated Transfer Pin from Verizon for keeping his number in hand and when phone arrived about a week later, he contacted them for assistance to proceed and activation and transfer began. We remained patient but yet 24 hrs later, NO SERVICE Incoming/outgoing calls failed, no data OR even Wifi capability. Verizon confirmed port transfer completed at 3am the morning after it began. The troubles began immediately We have countless documented dates, names and ticket #'s trying to have this rectified and has been looked into by even the upper end of their tech dept as per customer service. Extensive records exist in the matter and heard everything from possibly an e sim issue, phone itself problem etc He HAD and continued to have NO SERVICE or if/when got lucky, it dropped almost immediately!! FROM DAY 1!! NO callbacks or updates on ticket numbers filed, Left hanging to only keep calling them POOR!!! They guaranteed coverage for our area- LIED!! as they are Supported by T- Mobile, (an entity he had tried prior with failure and received admission from them of no coverage, or spotty at best) To date, now into late August, He STILL does not have a phone, He almost lost his job because they couldn't reach him when they needed him urgently, they have his SE phone IMEI number locked because trade in obviously not completed, so basically held hostage (an attempt with using it with Mint early August failed because of this! Confirmed by them its locked and immediately refunded) despite numerous requests and them being informed he was not keeping their non functional for our area services, he has NOT received whats needed to send new phone back, continued to bill his credit card knowing he was not even capable of using it or their service which forced him to block further payments until they at least and finally closed the acct AND despite all of this from the very first day, are using the 30 day return policy as their pitiful reasoning for not refunding what he has paid nor relinquishing the almost $800 debt for a phone he is and never was capable of using and has been asking for help to send back from almost the start!!!! they are risking damage to his exceptional credit score and is NOT EXCUSABLE!! BBB and FCC complaints being filed and legal to follow RUN and DO NOT believe their coverage map or promises!!

People let me simply tell you this. ..DO NOT DO BUSINESS WITH THESE CROOKS! I first purchased my so called $25 plan and phone in February. I could not active the phone for about 3 weeks! They said their business was being 'cyberattacked'. My spidey sense told me to cut my losses then, but I gave them time to get straight. I finally got it activated and my so called new phone was giving all sorts of errors. Later, I found out my new phone that I had a payment agreement on was not new. It had Verizon files on it! Also, there apn setting looks very suspicious. It says E-seller on the phone apn settings. Also, my data would mysteriously be used up and when that happens, internet access is almost non existent. I paid for an increase in gigs from 30 to 40. Still, each month my data is gone. They have me paying all together $41 a month for all these problems. Very rude and ignorant foreign agents never help you. They even tried to get an extra $41 to restore more data which is double my bill. There are plenty of other established companies to do business with...this one is not a good choice. Will be switching soon.

Was forced to switch to Boost from Republic. The online instructions said wait at least an hour before installing the new sim. I did that. Did the carrier app instructions. Now I cannot call or text and every time I try to check my voicemail I get Boost customer care who can neither help me nor successfully transfer me to Republic Customer service

STAY AWAY!! They allowed me to make a payment, and reassured me my service would be on shortly. Fast forward 7 days. Still no service. Then I am told that my account was suspended and because of that it can’t be reactivated. On top of that they denied my refund and kept my payment. Liars and thieves!!!! And customer service department should be retrained or replaced

Terrible customer service. Absolutely awful. When the service works it's ok, but really slow if you are coming from something like T-Mobile. Problem is when it's not working their support is "reboot your phone and try again", of that didn't work, let's try one of the other 3 phones you already said didn't work.

This company is incompetent! They have agents that are not properly trained and cannot connect you to a phone technician to fix your connection. My brand new iPhone 14 that I ordered through them has not been working all week. The phone is saying it needs a new sim, mind you the phone is ESIM only. Stay away from this company. I will be filing a class action lawsuit. I’m sure there are thousands with the same issue.

Customer support is exceptionally poor. They don't understand their own service. They tried double charging me for my service. There's a big lag with voice and data is very spotty. They are absolute garbage.

Worst costumer service