Boostinfinite is listed under Computers & Phones.
Boostinfinite (boostinfinite.com) has 188 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Sadie G.
As soon as I set up an account with them I had issues. No way to call or text people for two weeks and no one could tell me why or when the issue would be fixed. Bought a phone through them and wouldn't give me a proper reason as to why I couldn't return it even though it was within their requirements. Absolutely no help and no one would give me a straight answer for any of my questions.
Kimberly C.
Worst company ever?! Every time I call mind u been like 30 + times since July when I started No-one can get there stories str8 they don’t know what there doing added my daughter to my plan she wanted to keep her # after 10 calls later she ended up getting a new # they some how Added extra lines to my plan after 20 more calls and over 2hours on the phone they finally close all the other lines and only credit me 25 then I had to report my phone stolen which legit was reported it on the 9th here it is the 13th kept telling me it was free and phone was in route still yet never got it long story short they sent me a SIM card not a phone now I’m awaiting a ticket that was placed explain to me why I’m waiting on a ticket for a simple replacement phone meanwhile they still took my money for the bill I was already WAY over charged for and am completely phone less?! If I don’t have my phone by Friday I’m canceling service and reporting em to the better business bureau
Daniel D.
4 hour port in time after saying it was gonna be 5 minutes. Customer service was there but didn’t have a clue how to fix it, charged my card 3 times (0 dollars), nothing worked was without phone for 4 hours. Ridiculous, don’t waste your time. If it’s too good to be true, it probably is. Go with visible by Verizon, It took 2 minutes from starting the process to finishing, and only cost 45 for best plan. Boost didn’t even know iPhone 14s didn’t have SIM cards in the USA. GET IT TOGETHER.
Julie C.
I would give Boost infinite a 0 if I could.My number was transferred over from Republic wireless on 9/1. I have not had service since. I have lost count on how many people I have talked to. Everyone has been polite and I feel like they all want to be helpful, but the costumer service people I have spoken with are all waiting for "the people who know about the issue" to fix the problem. I finally gave up waiting for them to fix the known issues. My Mint SIM card should arrive in a few days and I will be taking my business elsewhere. My suggestion call boost get the account number and pin you need and go somewhere else. This is the only way for you to get a working phone.
Gary
The comments you see here are true. I have as well been on the phone 6 days in a row trying to get my phone transferred over. Boost Infinite seem incapable of resolving any technical issues arising from the transition from Republic Wireless. I strongly recommend everyone to avoid Boost Infinite!
Tim L.
We’ve had nothing but trouble since being forced to transition from Republic Wireless to Boost Infinite. On Friday 9/1 my wife received a text saying welcome to Boost Infinite and to use the provided link to get setup. After setting up my wife’s phone, the phone will not send or receive calls. I’ve been on the phone multiple times with different representatives and nobody can help us. We were told we were being sent SIMS cards and then find out that was not true so already we are being lied to. Horrible customer service and bad decision making on the leadership of this company to do this transition over a major holiday weekend. We have been without a phone for 6 days now and nobody seems to want to resolve the issue.
Cee K.
They sent the wrong SIM cards for two out of the three lines I have. One line was completely dead for a month while they tried to figure it out, and one line was out for 2 weeks while they tried to figure it out. Same mistake both times. And then charged me $50 on each line even though I didn't have a working SIM card because they screwed it up. This company is an absolute nightmare.
Frances W.
The forced move from Republic to Boost has been on hiccup after another. Could not update my billing online/screen froze. Was told to install app if I want access to my own account--app also froze. Phone works--but I'm now looking into Mint Mobile. This process has not instilled any trust in the functionality of Boost Infinite. Republic Wireless was so much better!
