BoostinfiniteReviews of boostinfinite.com

.My usal company, Republic, transferred me to Boost. Boost turned me off and lost my number. So I called and spent 3.5 hors talking to 10 people. Finally someone put in a request for I.T. to address this. 3 days later, I am still without a phone. Terrible customer service!!!!! I would recommend you steer clear of this company.

I made the GREAT mistake of moving my phone service to these clowns! I've been a loyal, happy Dish Network subscriber for over 20 years. So, I thought Boost Infinite would be a good choice. WRONG! I attempted to transfer 2 phone lines to them. After 2 days from ordering the service I received my new iPhone 15. For 6 days I am still without service as they cannot get my phone connected. I talked with 23 service (lack of service) agents. Everyone of them was extremely nice, pleasant and thoughtful. All they could do was apologize. I was on the phone over 2 hours each day for 6 days!! I would NEVER recommend this company to my worst enemy. Apparently they launched the service well before ironing out the problems. PLEASE take my advice and stay away from Boost Infinite!! I'm returning the iPhone 15, cancelling the service and requesting a total refund. UPDATE: In attempting to return to my prior carrier, Boost Infinite had to give them a transfer pin #. The # they provided could not be confirmed. I stayed on the line with customer service for 45min and finally had to hang up as my battery went out. PLEASE PLEASE hear me!! Do not give Boost Infinite any business......you have been warned!!

Tried to get phone service for my retired grandmother boost infinite Utter frustration five weeks two hrs a day cannot bloody activate. Could not give new number! Could not port number! Cost me hundreds of dollars for new phones that they could not activate! 100s of people said they would help an had to explain over and over an still got nowhere! Seven sim cards they sent me an still no activation! Buyer beware! If it looks to good to be true it is !

I had Republic Wireless and they transferred all customers to Boost Infinite. It has been a nightmare. Wednesday Sept 27th I received the sim card in the mail went to activate it and it said the number was wrong. I entered it multiple times on the computer and it kept saying it was wrong so I called and spoke with an agent. He said to use Esims as it was easier - so sure okay. I asked what I should do with the physical sims card and was told I could throw it way. Said the phone would be up in a couple of hours - spoiler it wasn't. Called the next day (Thursday) and was told there is a known issue it would be resolved by Saturday (2 days away) - spoiler it wasn't. Waited until Monday called again. They said they would do the Esim again. Wait an hour and all should be good - spoiler it wasn't. Called back and was told there was nothing they could do IT knows about the problem and is working on it. They said they had no idea when the issue would be repaired said to use another phone, family etc. I live alone I am 70 years old I have no other phone. They said they could send another physical sims. Told them the 1st card didn't work why would I believe another would. They had no suggestions. Decided to get a new service. Today I called to get the info I needed to port my phone number, Told they can't verify the account as I didn't have the sim card. I had been told I could throw it away so I had. I asked to speak to a supervisor. I was told they couldn't transfer me, the supervisor would have to call me back. I said I was borrowing my sister's phone as she was here seeing me but she would not be here long. Put on hold for a long time. Then told all supervisors are in a meeting they can't transfer me, the supervisor would have to call me back. My sister agreed to wait for a time. We are still waiting. The agents were professional just not able to help. The company does not seem to care about my lack of service. They have not reached out except one email that said they would credit my account $28 wow so generous (not). It has been 7 days since this started. They have said it is a known issue. No idea on when it will be resolved. I just keep getting told there is nothing they can do. I do not sense the company cares at all about it customers. I would give them zero stars if I could.

I have not had data for 3weeks, everytime I call they say they are moving to a priority and nothing is getting done about it. They should have not touch any phone from republic if they could not handle the job.

If I could give them zero or negative stars, I would. Without warning, on Sept 15 they suspended my account due to non-payment. Mind you, I have it set up for auto-pay, which transpired on Sept 4. When I went to call them, while connected to Wi-Fi- the phone does not work. I had to resort to chatting with a completely inept person who said my account was over-due since I didn’t pay $25 at the time of activation- which was July 20! How could I have used my phone then for over 6-weeks if I supposedly had not paid ? I went ahead and submitted another payment since I was needing my phone re-activated. Fast forward 6 days later and still no resolution. Every agent I communicate with is just as confused and can not assist me- they need to “open a ticket” with the “back office”. After the allotted 24-48 hr period passes and still no service, another agent tells me “they have been trying to reach you and have been unsuccessful after 3 attempts so they closed the ticket.” Are you kidding me? They suspend my service due to a billing error on their end and try to call me on a non-working phone? I call BS. I gave them my daughter’s number to contact me and she never received a call, after they insisted on needing a different contact number to reach me. Why not let me know what they supposedly need from me as I’m talking to an agent?? I’m joining any class action suit being filed. This is a huge safety issue as I can not make any calls in the event of an emergency. This has affected me more than just not having a phone. I urge anyone to stay away from this company.

Migrated from Republic wireless to Boost Infinte. Worst ever. Have been trying for 3 weeks to get service fixed. Had a number of tickets opened, ended up with 4 sim cards two came the same day. I was finally told today, after being told I was put on the wrong network, that they would have to open a new account and run my credit again. It would take a few days. So, I said enough is enough and opened a new account with another carrier. I then had to contact Boost to get a pin number to leave. That was an ordeal in itself.

I have not had any phone service for 8 days and counting. This phone service is the worst because I am unable to make a simple phone call or send a text. No data access. Opened a ticket to get the service working and Nothing. My phone is nothing more than a paperweight. No service at all. I asked for a supervisor to call me and nothing , no call back , no updates as to when my phone would be operational, I am just told that they are working on it. Absolutely horrible experience. I have filed a complaint with the FCC and would urge all of those affected with this issue to file one too. very simple, just go to FCC website, takes 2 minutes to fill out the form.