BoostinfiniteReviews of boostinfinite.com

Since September 1, 2023, I have been without service from BI a total of 39 days and counting. I've decided to move on but BI will not unlock my phone or port my number, in violation of federal law. I have no outstanding balance with Boost. When I call in, a recording says that my account is suspended and that I owe $0.00 and would I like to pay. Run away from Boost Infinite. One other thing, I've reported Boost to the FCC for failing to unlock my phone and for not porting my number. So far, the FCC has opened a ticket and has contacted BI. I am to be contacted by BI for resolution. The FCC will follow up in 30 days. On an optimism scale of 0 to 100, I'm at minus 100.

Saw a good deal with infinite so I went with it. Got my SIM card, all good, switched phone, all good. I even got a new number (something I asked for) well now here's where it starts. I got my new number, but it was someone else's number. I would message people and when they text back it went to someone else's phone. So I had to get issued a new number. Now with that fixed my issue now is very frustrating. Even as I type this I'm looking up at my data bar and it's empty with an "x" by it. This happens every morning and now throughout my day. Service just drops. I have to manually go in and select a network which only lasts a couple hours before it disconnects. I called customer service (when my network works) and they have no idea what the issue is (same with the issue with my number being shared). They even said im in a strong network area. They say 'update the phone' etc. Nothing. I miss texts, calls, all of it. It's a great deal but this network is crap. What's the point in saving money when your network sucks?

This company started out great but now I would give it 0 stars if possible after only 4 days. We have no cellular service for our phones so unless on WiFi or calling another iPhone we cannot make calls, not to an android or landline and customer service had zero resolution. When I called regarding another issue ( battery dying in less than 8 hrs), I was informed the protection I paid 12.99 for is not on my line. Customer service representatives have no clue how to resolve any issues. NOT RECOMMENDED!!

We should report this to BBB. Oh my i should not switched to boost infinite coz this network really really bad. Poor signal always SOS and the connectivity is really bad 😡. Pls dont even try it or else it will give you headache. Their customer service is not good they cannot help you. They will tel you we will try to fix it and wait for 24hrs to resolve it but never get resolve so annoying. So dont even try or else it will get worse 😡

Stole over $100 from me for phone service I never received, because my phone doesn't even work with their network (even though they told me twice that it did). Called them twice to request a refund and they still won't return it. Awful company

I Have been without a phone for 11 day because of 2 bad sim cards. I have been getting nothing but the run around. And they have the nerve to take a payment. When I message them they say my ticket has been updated. The worst customer service. I just need my phone already!

Watch out for the hidden fees and false ads. The free iPhone is not free , you have to sign a 36 month contract with both a soft and hard check on your credit plus if anything happens and the contract is cancelled your responsabile for the entire cost of the phone. That's not free and a flat out lie about what their offering.

Going on three weeks, they have not been able to give me service. They're customer service is not existent, they give the same answer any time you call mainly designed to get you off the phone .