BoostinfiniteReviews of boostinfinite.com

I had an incredibly frustrating experience with Boost Infinite that I feel compelled to share. My ordeal began when I ordered a phone via Amazon, only to discover that I couldn't add additional lines to my plan. In light of this, I decided to initiate a return. Thinking I could have a smoother experience, I decided to give Boost Infinite a try directly. I placed an order for three phone lines, including two 15 Pro Max and one Pro model. However, immediately after completing the online order and making the payment, I realized I had mistakenly ordered two Pro phones and one Max. I immediately called Boost Infinite to request a correction in the order. To my dismay, I was told that it was too late to make any changes or cancel the order - this was just ten minutes after I had placed it online. The only option left for me was to wait for the phones to be shipped and then go through the hassle of returning them. I did receive an email with a tracking number for the shipment, but a day or two later, I was informed that an exception had been added to the order, which meant that I never received the phones at all. Throughout this ordeal, I reached out to Boost Infinite several times and was given numerous "ticket numbers." The final ticket was for a refund, which, as of today, I have not received. I was instructed to contact them via email at bc risk management. However, when I sent an email, I had to wait six days for a response, which didn't address my concerns at all. In fact, the response was contradictory to what several representatives had assured me earlier - that I would receive a refund within 7-10 days. The email response claimed that the "issue was identified and the 'order' was canceled," which made no sense to me. My frustration has reached its peak, and I strongly advise against using Boost Infinite. They seem to be utterly incompetent when it comes to managing orders and resolving issues. As of now, I am still waiting for my refund of over $400, and I have yet to receive confirmation that my initial account via Amazon has been canceled. In conclusion, my experience with Boost Infinite has been nothing short of a nightmare, and I hope that my review serves as a warning to others considering their services.

Hello I was trying to switch to boost infinite. They mailed me out the phone and the SIM card did not work. The representative wanted me then to download another app from the app store. I told him I did not feel comfortable. Just to refund my phone and send me the return label. Grant it he proceeded to tell me I would have to pay for shipping. I told him I haven't had the phone for 24 hours and that the SIM card would not activate. He replied they would start the refund process and I would receive the shipping label within 3 days. I replied just for a simple email. This sounds a little off so I'm just writing about my dealings with them. I don't know if anyone else have had this issue

If I could give this company a negative zero I would. In September I received a message stating that I had been warned in June about terms of service violations. Some about going to texting chat line etc and something else about talking on the phone can't remember. But the problem was they could not tell me what term of service I had violated. I never received a warning in June. Customer service could not find anything in my account that stated I had violate Terms of service because I did use the phone to call anyone. I had 2 other phones.With in an hour I got a message stating that my services had been suspended telling me to call and port my number out. Didn't send me a number to call but an email. I immediately call customer service to see could they tell me anything they said no they had sent an email to whomever was responsible for suspending the service and it would take them 48 hours to get back to me. If you have important emergency calls coming through think before you join this company. They say they had warned me June never received a warning. Customer service couldn't find a warning. Just think before you join them.

I did not have any problem with the overall quality of phone calls. The data was ok in most areas but slow. Some areas where I live I could not get any data but no big deal. The problem I had that I have with so many companies these days is the absolutely terrible customer service. They lie to you to tell you what you want to hear, they transfer you from one person to another and make you constantly repeat yourself and still no results. I have been trying to cancel them for 2 months now and still can't get through to them and they still keep trying to charge my debit card. They refuse to or don't know how to transfer your phone number to another company. I personally know 2 other people who have had similar problems with them. I strongly suggest everyone stay away from Boost Infinite!

Where to even start...beginning with being notified at the end of August that I needed to immediately install the SIM card that I never received or I would lose service (and then losing service). Having NO phone or text or data service when traveling internationally recently (after I set it up beforehand, paid for it, and specifically confirmed it would work in the country I was traveling to). Being told they could not "justify" giving me a refund because their records showed I used the service that I was not able to use. Strange and illogical responses to my question about confusing billing. In every answer there was a subtle or not-so-subtle implication that I did something wrong. Worse even than the problems themselves is the gaslighting and contradictory and confusing statements and lack of basic humanity.

This company has a poor accounting system. They were unable to activate one of two phones I purchased. The phone that could not be activated was returned. A new phone was purchased with a new phone number. They continued to bill me for the line that could not be activated. I called them 4 times with my concern and each time I was told the account had been corrected. Today my service which I have paid regularly was disconnected. When I contacted Boost Infinite I was told they would put in a ticket, but it was going to be 24 to 48 hours before my service was restored.

I had republic for 8 years with no problems. Then when boost infinite took over they cheated me and sent a sim card 6 days after my phone went dead. Stay clear of this company , ripoff !

If you want to save yourself a headache- just STAY AWAY! This is the most unorganized and unprofessional company I’ve ever dealt with.