Samantha
Loyal Customer Since 2021 — Extremely Disappointed by Customer Service
I have been a consistent subscription customer with this company since February 2021. Unfortunately, after my interaction with customer service today, I will no longer be purchasing from them. I contacted Boomer Products because I was unable to update my credit card information on their website. The representative initially stated she did not know how to assist me, then offered to update the information manually over the phone. I agreed. During the call, communication was challenging, as I was repeatedly interrupted while trying to clarify account details. When it came time to provide the updated payment information, I was told that because the credit card is in my husband’s name, she needed to speak directly with him to verify that I was “authorized” to use the card. This was surprising and frustrating, given that the same cardholder name has been associated with my account for years and is clearly reflected in the order history. I was simply attempting to continue paying for a long-standing subscription — not applying for credit or requesting financing. Rather than working toward a reasonable solution, the tone of the conversation became increasingly confrontational. When I requested to speak with someone else, I was told no one else was available. The call ended abruptly after I was told to “call back tomorrow,” and the line was disconnected. Customer service reflects a company’s values. After years of loyalty, I found this experience dismissive and unprofessional. As a result, I have canceled my subscription and will be taking my business elsewhere. I hope the company reevaluates its customer support practices, as long-term customers deserve courtesy, consistency, and professionalism.