Boomerang BikeReviews of boomerangbike.com

Also not getting any updates on my map, and no reply from the company when reached out for support.

Does this company still exist? App doesn't update sand website maps not functioning...

I have two devices, one that works and one that doesn't. So, in principle, great idea. Alas, the company won't help me fix the faulty device (or replace it), and are ignoring my emails. Do not buy this device, you are likely wasting your money unfortunately.

Kevin Fahrner, the owner of Boomerang Bike Corp, is not to be trusted. He has been reaching out to me for almost a year trying to buy back the two units I purchased in 2020, that I could never get to work. He offered me $45USD each and said that was all he could afford for the buyback (I purchased them for $120USD each). I finally agreed and he pledged he would send me the money via paypal as soon as they were returned. I packaged them up, purchased the tracking and sent the two units to Kevin. I confirmed the units arrived 10-days later to his shop. It has now two months in, he still has not forwarded the buyback funds, nor has he answered my emails since the units arrived at his shop.

I bought it long time ago but I don’t use it after trial couple months. He contacted me to return my boomerang device because I don’t use it and they don’t want to manufacture additional devices. He offered me if I send back the device, he will sent me gift card. So I sent my device back to them but they stop responding my messages. Of course I didn’t receive any gift card. I hope people find this page before buying the device. Do not purchase it.

If I could give minus stars for this company I would, so they should think themselves lucky with me giving one star. I've had this unit for quite a few years now, and all was good until I couldn't ride my bike for a year. I have tried for the past month to reactivate my Boomerang, but it is nigh on impossible. The company have happily taken the monthly subscription from me. The customer service is totally non existent, and I think you would have better luck finding Lord Lucan still alive than finding a representative. Please, please, please stay the Hell away from this piece of crap, unless you like messing about chasing down non existent personnel.

It’s such a shame, this product has the potential of being amazing but is unfortunately let down by a buggy application and poor device firmware. The company are pretty bad when it comes to customer service and appear to have given up on any further development. (2 years since last updated.) I haven’t used mine on my bike for over a year now as it’s just too unreliable. Don’t bother unless there is no alternative.

These people are rip off. Artists do not buy from them! BEWARE! Karma will get you bud!