BookvipReviews of bookvip.com

Response from BookvipJun 20, 2017

Thank you for your feedback as we use this forum for both positive and areas we can improve as we are not perfect and are always looking to improve. We are the fastest growing travel company in the world with over 3.6 million Facebook Likes second only to Expedia. As an owner, I am very proud we are the leading provider of promotional packages as we have given over 1 million customers discounted vacations they may otherwise many not have been able to afford. Additionally, we do have more customer video testimonial video than any other travel site. http://www.bookvip.com/sitereviews . That being said, I do apologize you were on your lengthy hold time, however, we do offer a QUE call back in which you just press the # and your place in line is held and you are automatically called back by one of our representatives without having to wait on hold as we know everyone's time is valuable. Further, please contact me directly and I will make sure we contact you as soon as possible and make amends for any inconvenience. [email protected] James Colligan Owner BookVIP.com

Response from BookvipMay 30, 2017

Thank you for your feedback. The resorts set the eligibility requirements for the promotional packages which are outlined in the terms and conditions which is why you can save up to 70%. The only issues we have our when customers have tried to circumvent the resort's eligibility requirements as naturally everyone wants to save 70%. Additionally, BookVIP understands plans change which is why BookVIP has the most flexible reschedule policy in in the entire travel industry, allowing up to 12 months. However please contact me directly so can look into your reservation issue [email protected] We have sent over 1 million happy customer and have more customer video testimonials reviews than any travel web site in the world. http://www.bookvip.com/sitereviews Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off https://youtu.be/8xvEe7L3v4E James Colligan Owner BookVIP.com

Response from BookvipMay 13, 2017

Hi Suzanne, Thank you for your valuable feedback and i wanted to follow up you. As the fastest growing travel company, Trust Pilot is a great forum us both positive and also to learn where we fall short. We market 1000s of hotels worldwide and sent over 500,000 customers on vacation already this year. The reason you can save 70% of the retail rate on the promotional packages because the resort's are subsidizing the cost of the vacation in exchange for meeting their eligibility requirements and attending the resort preview. IUnfortunately, not everyone meet's the resort's elibility requirements for the promotional rate. That being said, please contact me directly so personally look into the issue as we definitely do NOT bait and switch and can make amends for any inconvenience. [email protected] We have actual customer testimonial reviews than any other travel web site http://bookvip.com/sitereviews James Colligan BookVIP.com Owner

Response from BookvipMay 13, 2017

HI Mansour, Thank for your valuable feedback and very sorry to learn about your experience and wanted to follow up with you. We market 1000s of hotels worldwide and sent over 500,000 customers on vacation already this year. Any hotel where we are informed by their management that is under construction we do not market. That being said, please contact me directly so can make amends for the inconvenience. [email protected] We have actual customer testimonial reviews than any other travel web site http://bookvip.com/sitereviews James Colligan BookVIP.com Owner

Response from BookvipApr 26, 2017

Hi Ozcan, Thank for your valuable feedback. As of the owner of the company, I am proud in the fact BookVIP is the largest provider of promotional packages in the world. You can save up to save 70% of the retail rate on the promotional packages because the resort's are subsidizing the cost of the vacation in exchange for meeting their eligibility requirements and attending the resort preview. All of the resort's requirements are listed at the bottom of each special hotel offer with the "Terms & Conditions" link which our travel specialists go over with each customer. Unfortunately, most resorts do not allow for Group Travel with the promotional packages, however we have a couple resorts that do allow Group travel. Please contact me directly [email protected] and can give you those resorts and also make any amends for the inconvenience of not having that properly explained to you. We we have sent over 500,000 customers already in 2017 with our promotional packages. We have actual customer testimonial reviews than any other travel web site http://bookvip.com/sitereviews Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off https://youtu.be/8xvEe7L3v4E Please dont hesitate to contact me with any other questions or concerns. Best, James Owner BookVIP.com

Response from BookvipMay 13, 2017

Hello Bianca Thank you for your feedback and I wanted to follow up with you. These are promotional packages which is why are you saving up to 70% off the retail rate as the resort's are subsidizing the rooms in exchange for meeting the eligibility requirements. Unfortunately, not everyone meets the resort's eligibility requirements for the promotional packages and in that case we can not accept the business and those customers are refunded. We have sent over 500,000 customers on vacations to Mexico alone this year and have more customer video testimonial reviews than any other travel web site. [email protected]. Please contact me so can look into your issue and make amends for any inconvenience Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off https://youtu.be/8xvEe7L3v4E Thank you

Response from BookvipMay 13, 2017

Hi Nikita, Thank you for your feedback and I wanted to follow up with you. These are promotional packages which is why are you saving up to 70% off the retail rate as the resort's are subsidizing the rooms in exchange for meeting the eligibility requirements. March is the the busiest season (spring break) and the Resort's need to verify each reservation since they are sponsoring the cost of the vacation. We have sent over 500,000 customers on vacations to Mexico alone this year and have more customer video testimonial reviews than any other travel web site. My customer service department will follow up with on your reservation. However, you can reach me directly at [email protected] Please contact me so can look into your issue and make amends for any inconvenience Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off https://youtu.be/8xvEe7L3v4E Thank you

Response from BookvipMar 23, 2017

Hello Val, Thank you for your feedback. We are the largest provider of promotional packages and market over 10,000 hotels in 30 countries. We have sent over 500,000 families on vacation this year alone and have more customer testimonials than other travel site. Please contact me directly at [email protected] so can look into the issue with this hotel and make amends for any inconvenience. Thank you Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off https://youtu.be/8xvEe7L3v4E James Colligan Owner BookVIP.com