Phillip M.
We are giving Bookvip.com a second try …
We are giving Bookvip.com a second try after booking with them last year. First off after booking our trip my credit card number was stolen and charges were made. Secondly, we weren't picked up from the airport, which cost use 80us dollars. However the savings were amazing and the hotel, Sandos Cancun, cleaned-up their mess, which made us happy. We are people that believe in giving others second chances, shame on me if we experience the same results. Five hours after placing this review I received a call from Robin( Bookvip) she was professional and very concerned with fixing my issues. That's great customer service. All businesses have issues however the ones I've dealt with haven't fixed them this fast, therefore I changed original 4 to a 5!!!!



