BookvipReviews of bookvip.com

I booked through this company with an agreement to do a 90 minute timeshare presentation. I ended up in a presentation for 4 hours and $100 in gaming chips, which is a problem because I don't play tables. When I asked to change it the resort referred me to BookVIP. The agent I got told me to contact the hotel. When I explained that the hotel told me to contact them, he said that there was nothing he could do for me. Then I asked to speak to a supervisor he told me the only one was on break. I had to argue with him because my presentation was 4 hours instead of the 90 minute I agreed to. When I asked again to speak to a supervisor, he said he was busy. I said I'd wait. A few moments later, he hung up on me. The rep I spoke to argued with me and escalated the entire situation and hung up on me. Very unprofessional. I will never use this service again

I purchased a 3 night 4 day stay for Gatlinburg for 149.00. A week before the trip was called saying their was a problem with the reservation. I paid for a 1 bedroom that would sleep four. Now that one bedroom was not available, only a studio. I told them I paid for a 1 bedroom. I was put on hold and when they came back, they could get a one bedroom at a different location but the price will now be 399.00. Cancelled and got my oney back. Can't say I would trust them. I have read your response to me. I appreciate the complimentary stay offer, but it does not make up for the fact that both my husband and I have to plan our vacations in advance and one made can not be changed. Yes, my money was refunded but again this does not make up for a ruined vacation. I don't find it a good business practice to notify someone that you have overbooked this at last minute. This was also my sons last year for a family vacation with us. Vacation is mow over for us for this year and my experience with your company was not pleasant. I'm glad others are happy but we are not.

After being told by several agents (and verification process) we qualified for the tour, we arrived at the tour site to be told pur income did not count (SS and pension) and WD would be billed the full nightly rate and not receive the tickets to attractions I purchased or a refund for them. After many frustrated calls, they pulled and reviewed my booking and confirmation (I had to fight to get them to) they admitted they "dropped the ball and were truly sorry pur trip was ruined as we had to come home early) and still refuse to pay back more than $34. I have contacted legal represntation who says since the calls are recorded and show they are in breach of contract they owe us the full amount paid. I just want to avoid others the embarrassment (of being told in front of everyone in the lobby we didn't qualify then escorted us to the door). Having to stress about finances since they wanted the full amount and having to come home early and being out the cost of the tickets!! It seems WS qualified for book VIP but not the resort who diacriminages against the elderly, retired and disabled (westgate reaorts in Gatlinburg) as rhey do not consider any of these "income" and refuse to allow these groups to purchase timeshares etc.

In Orlando now booked this vacation 5 mos ago, i purchased a package for four people but they only inculded two tickets to parks, total deception!!!!! The Resort is old and tired, dirty, couches and chais stained. THE GOOD REVIEWS MUST NOT BE TRUE, IM HERE AND REGRETTING TRUSTING THIS COMPANY, DONT BOOK WITH THEM.

Im a single dad planning a vacation for my daughters and I. I booked online and got a message saying to call and confirm the reservation which I did. Then I was told I'm ineligible for the promotion because I'm not married, cohabitation or a single mother, to be clear, no single men. Once I do remarry or cohabitate, I still won't be using this service.

Made reservations online with credit card. Then told I had to call them. I did, they asked personal questions that had nothing to do with getting a hotel room. They said I would have to set through a 90 minute presentation on buying a time share. I refused, they canceled my reservation. Will watch my credit card closely for next few months.

I was referred to look into you guys by a friend and was severely disappointed. I was excited to use you guys as my fiancé and I have been planning our Honeymoon to Cancun and spent hours looking for a place/package we both loved; when we finally agreed on one I called to get more information and was irritably asked to read the terms and conditions the man then prompted that we were too young (because we are under 30) for any of the deals and hung up on me giving no other explanation or time to even ask any other questions. When looking for a place to spend our honeymoon and using a site that advertises customer service as well as affordable vacations this was very disheartening. Its sad that we can't use you guys simply because we are under the age of thirty and honestly it makes me feel discriminated against. My fiancé and I might be young but are very mature, we own a house and both manage adults way older then us. I will be telling my friends that referred us about this and will not be referring to you in the future. Then called CheapCarribean.com and the lady was so kinda and nice and is sending me over deals that she personally recommends. WAYYY Better customer service and experience with them then what I had at BookVIP.com

Took my money gave me confirmation of the Hotel then later called and said no more rooms available but will move you to another hotel. it's a sham i checked there were plenty of rooms available just nothing but hassle. Needless to say i cancelled the entire trip with them and booked with another company... 0 STARS..