BookvipReviews of bookvip.com

I tried booking a trip on this site and paid for it 4 times with 4 different confirmation codes,..and they never got it right,..told me I had to use a different email,..and it still did NOT go through despite always sending me confirmation numbers,..CANNOT TRUST THIS SITE!!!!

after I booked the Cancun 5 nights with two kids and wife, the deal said all inclusive, they call me and said my kid is not free, they are $800 plus for the kid.>>>>>>

We made reservations on 8/22 with bookvip.com AND PAID for our stay at a hotel in downtown Cabo San Lucas. It is now 9/16 and we are being told that the hotel was oversold and we can not stay there. Of course they are offering a refund OR we can stay 20 minutes out of town at the HOLIDAY INN OR pay $1100 MORE to stay somewhere else. We already have plane tickets, not sure what we are going to do. This is NOT an acceptable way to do business.

This Company is not worth the time or effort. You spend the time to fill out your order online and then you are forced to call India to talk to someone that can not speak English! They tell you "You entered in your Credit Card Number incorrectly" and you need to give it to them. You are asked to navigate to a Website to sign a document. The first thing I noticed is this is not a Secure Web Site. After a day or two you get a call from BookingVIP aka India stating that "your card was declined" and you have to supply your Credit Card Number again. I checked my bank and I was charged and then refunded. This sounds a bit Fishy. I continued to get multiple calls an this same Booking. Now they want me to send a Statement from my Credit Card Company. This Website is a waste of time! Seems like a SCAM!!

My daughter and her mother booked a vacation for September over the phone, was never told about the minimum income and now is being told she can not take the trip for the stated price due to the fact they make 4k less than the fine print states. First of all, they should never have taken the money without stating this requirement. But now they are saying monies is non refundable and want her to pay an extra fee to stay. This is ridiculous!! She is currently waiting for a "manager" to call back but i advised her to call the BBB in the meantime. All we ask is for them to honor her phone agreement and they couldn't handle that simple task. TOTAL SCAM !!!!!!!!!!

-booked vacation in Orlando, FL. -Was clear with representative that I could not attend time share presentation on Saturday, because I had a work function to attend. Was told they don't schedule those, but that I could change to the next day once I got confirmation. -got confirmation, tour booked for Saturday -called resort, was told to call back next day as the person i needed to speak to was not in -called again next day- phone lines down -called again next day- phone lines still down -called again. was told that 1) there were no open slots for Sunday and 2) I couldnt switch to Sunday anyway because that was the day I was checking out, and rules stipulate I MUST do tour on Saturday -asked about earlier time, was told even with earlier time, I would not make it to my work function on time because presentation takes approximately 3 hours (not 90 minutes as stated) -contacted bookVIP, asked that they intervene with the resort on my behalf -bookVIP rep placed me on hold, came back 5 min later and said she had called resort and they could not accomodate me -called resort back, was told that no one from bookVIP had called -bookVIP refused to refund the charges, even after being called on their lies and false advertising I have now had to 1) make other arrangements for my stay at the very last minute and 2) file a dispute for the charges with my bank due to false statements from bookVIP. Unless you have a completely open schedule and can arrange your vacation around them, I dont recommend booking any of their packages. A vacation should never be this stressful. Edited 08/24 10:40 AM EST It seems the owner of Book VIP has decided to 'rebut' my review after staff has contacted me offering free vacations and "to waive the additional fees" and I declined. Apparently I am unable to respond, so I am editing this review to respond. First, I was very clear with the representative that I was attending a work function and wanted to bring my family on a mini vacation. If these packages are not 'designed' for said use, then why not come out and say that? Second, I was absolutely told I could reschedule the tour with no problems, after explaining I would not be available on Saturday. Why not just be honest and say it's not possible? As you know from my original post, I booked alternate accommodations. I didn't NEED your reduced prices, I WANTED to attend the presentation and possibly purchase. The phone number I called was the one I was instructed to call after speaking to BookVIP. It was the resort phone number, as instructed. I never said it was BookVIP's number, I only said I followed all instructions provided to me to change the day AS I WAS ASSURED I COULD DO. To clarify, the resort NEVER offered me an alternate time. I ASKED if there was an alternate time, and was asked what my schedule was for that day. I advised I was to be at my work function at 11 AM. I was told, and I quote "We have an 8 AM, but even with that time you will not make it out of here before 11 AM to be where you need to be." A 90 minute presentation instantly turned into 3 hours....interesting. I completely understand you have no control over the length and time of the presentation. What I have issue with is 1) you assured me I could change the day. If I couldn't, you shouldn't have said I could, or, having no control over that, you SHOULD HAVE COMMUNICATED THAT. 2) You advertised a 90 minute presentation - that was untrue. I have no doubt you have many, many satisfied customers. I simply am not one of them. It's interesting that my entire communication from you has not been to apologize for being mislead, but an attempt to bribe me to remove my review. Literally, your representative called and asked me to remove my review in return for a free vacation and "fees waived", but no-one has simply apologized for being untruthful as to the terms of the vacation and offered to refund my purchase price. In short, it's not my satisfaction with your services that you are concerned with, but my public airing of this situation. In conclusion, Mr. Colligan, stop pandering to me. I am an intelligent professional, and I expect what is told to me to be the truth. I VERY CLEARLY advised your representative that I would be very vocal about this if the issue were not resolved. I EVEN ASKED YOUR COMPANY TO INTERVENE ON MY BEHALF TO THE RESORT, IN HOPES OF SAVING MY VACATION PLANS!!! I am NOT just someone with buyers remorse trying to cause a stink. I don't need my fees waived - My bank is handling the dispute on these charges and my card number has been changed to protect me from additional fraudulent charges. And free vacations are nice, but they aren't worth my self respect.

this isn't so much a review of the company just a general thought. I was so excited to book w the company but I'm 29 and wont be 30 until December my husband is 32 but when we tried to make the reservation they denied us. ive been to so many different time share reviews ad have never been discriminated against because I'm only in my 20s. what a shame we are well off and have great jobs and plenty of money to spend with our kiddos but we are just gonna have to go w wyndham I guess. what a bummer we were really looking forward to this. I know ill get the response w the copy and paste version of their talk about sending 1,000's of people on vacation but I guess we just have to be old to do it. I even tried to book the reservation for when I am thirty. around my birthday and the stupid woman I spoke w asked me to call back when I was an adult and hung up on me.

This is a typical bait and switch company. I booked reservation and paid in full when I tried to cancel they told me I couldn't because I had to do that 7 days after I made the reservation. LIARS! No one ever told me that and they claim they are on a recorded line.