BookvipReviews of bookvip.com

When I call to make reservations, representative told me we can't do it anymore.We have Cancun timeshare 4 ywars ago ,but we want to buy in Panama too.We can't use Bookvip anyore .For me it is very interesting situation ...Maybe someone have answere for me.

i booked a vacation through bookvip to orlando florida for me,my 2 year old son,my sister,and her 6 year old daughter so we can visit sea world. Everything was all set so we took to the road and traveled hundreds of miles and showed up to the resort only to have them tell me they couldnt book the condo to us cause we werent married and that this was a couples package. The only requirement they asked me was if i made over 60k per year which i did. I called bookvip from the resort to have them make it right or refund my money only to be told they wont do anything for me, even after telling them that i would be stranded in orlando with 2 very young children. They have very poor customer relations and have no heart what so ever. A month later ,they stole 450 dollars from my account and told me it was a penalty for me not showing up at the time share meeting but it was there fault considering they denied me of my vacation and forced me to turn around and travel all the way back home on top of having to expplain to a 6 year old that we wont be going to sea world...such a load of bull crap and i wouldnt use bookvip EVER.......TERRIBLE TERRIBLE

I AM STILL SO HURT and ANGRY, by this company! They have FINE PRINT that they do not even remember or can see...which has took my money, my time and my families Spring break vacation! BARE WITH ME THIS IS HONESTLY A LONG STORY SHORT: Last Friday February 3rd, 2017, I was up at around 6 am getting ready for work. I picked up my phone and seen an advertisement from this company about a limited time vacation package for $99. I was excited...because my family and I have not been on vacation in 9 years due, to me being on life support once, 2 pregnancies which were very very difficult and 3 deaths, my sister in law 4 years ago, my father in law last year and my mother in law this January 22nd!!! So when I seen this, I said I will go ahead and submit information, to hopefully book spring break dates to surprise my husband and children. Now, I HAVE NEVER BOOKED A VACATION THROUGH A TRAVELLING AGENT! So I had no idea what to expect! I followed through and received a phone number to call within 15 minutes. I did and a lady with a strong Indian Accent answered the phone...It was trouble from the beginning of the phone call because I COULD NOT understand what she was saying fully... I had asked her to repeat herself at least 10-15 times throughout the phone call or I would say sorry I can not hear or understand you!!! Long story short....when she asked for my card information...l asked her why does she need it, she said because it will fully reserve those dates (11th-17th of April). at the 4 Star WESTGATE RESORT MYRTLE BEACH, SC, (which was eventually changed to the 3 Star Patton SandCastle Resort at Myrtle Beach to accomodate my family size which is 6, where as with the Westgate Resort...supposedly they only had enough room to only accomodate a family size of 4(which is another story). I said ok cool...THEN I STATED/ASKED..."My money WILL NOT be deducted until 24-48 hours before the 17th right?" the lady whose name is GEORGIA #108 SAID, "YES 24-48 hours BEFORE THE 17th." I asked her AGAIN just to make sure(because again her accent was very strong and I was struggling to understand her) and Georgia told me the SAME THING! So then she proceeded to inform me about a 24.00 Refund Ins. fee.... I declined, BECAUSE I Was TOLD that my card would not be charged until 24-48 hours before the 17th! So NO NEED for a REFUND INS RIGHT?!?! WRONG!!!!! Moving Right Along Well on my way to work, I was informed, by phone call from another agent that, because my family size was 6 that they would find me another resort which would accommodate my family...She found the Patton Sand Castle Resort and stated that it would be an extra 40 per night so instead of paying 124 as originated it would be $297.00 including taxes and fees...NOW AGAIN...BECAUSE IN MY MIND...I WOULD NOT BE BILLED until 24-48 hours prior to the 17th I was fine! Well, I WOULD LIKE FOR YOU TO KNOW that a colleague of mine who I told to contact BOOKVIP for her family for a summer vacation, contacted me ALL UPSET, because HER agent told her that she would be billed within 24 hours!!!!!!!!!! RED FLAGS WENT OFF ALL AROUND ME!!!! I am a TEACHER and I HAVE TO COUNT EVERY PENNY to ensure that ends meet in my house!!!! SO I checked my account and nothing was billed...I waited til Lunch time to calll BOOKVIP and informed the agent NEIKA or Neiko of the situation and my situation AND she said that she could not refund me!!! I TOLD HER THAT I NEEDED that money and I had no idea that they would take my money from me! this was on the 3rd! She told me that she could refund me the overage, but could only credit me the $124 and that I would have to make payments on the rest until the full payment was made! I told her that I needed to speak with someone over her She told me that her supervisor AJ would contact me within 2 to 3 hours! HE NEVER DID!!!! So I called back around 4:40 and they said that he was gone for the day!!! I told EACH BOOKING AGENT, THAT IF I KNEW that they were taking my money out of my account so soon, I WOULD HAVE NEVER GONE THROUGH WITH IT, BECAUSE I know what is in my account!!! THEY TOOK MY FOOD MONEY, A Portion of my Mortgage payment and gas money! Anyways, the lady told me that the supervisor would call me on Saturday! (BY this time, MY HUSBAND has BORROWED 300.00 to replenish the account and says, "Just go ahead and be done with it...We will just go)...So I spent some of my time on Saturday reading reviews on the PATTON SANDCASTLE RESORT, Myrtle Beach SC, Not only are they 3 stars, but they have numerous HORRIBLE reviews about, BED BUGS, RUDENESS,RUST, DIRTY UNKEPT ROOMS, MILDEW and MOLD!!!! BOOKVIP CHARGED ME ADDITIONAL MONEY FOR A WORSE STAY!!!! MY CHILDREN and HUSBAND ALL HAVE ASTHMA, THEY CANT STAY THERE!!! I eventually called them back on SATURDAY BECAUSE the SUPERVISOR NEVER CALLED ME and I told the lady that my family could not stay there. She said, I will email you some better resorts in the mean time and you can choose from them and she instructed to me to email her back with my selection! OF COURSE she NEVER SENT ME THE EMAIL! Someone attempted to call me Sunday at 6:32 from a restricted number and left a message! HOW AM I SUPPOSED TO CALL A RESTRICTED NUMBER BACK? I called back on Monday, by a lady named Jamie, and was told that I declined the Refund Ins. and I told her that I am very well aware of what I did UNDER the IMPRESSION that I would not Be BILLED until 24 to 48 hours before the 17th! I mean I told her what each booking agent prior to her had sad to me...BUT SHE HAS NO NOTES/RECORDS of what they said, BUT SEEMS TO HAVE THEIR "POLICY NOTES" that I was instructed of! HOW CONVENIENT! She proceeded to tell me that she could find me a resort in that area to accommodate 6....She calls me back and says UNFORTUNATELY I was not able to find any resort to accommodate your family and that I have a year to use the credit UNDER CERTAIN REQUIREMENTS! Well BOOKVIP you DO NOT know my Living situation... THIS WAS THE ONLY TIME THAT WE COULD GO ON A VACATION and now I have to attempt to find a babysitter...which I cant BECAUSE THEY ARE DEAD!!!! to watch two of my children so that we can take a FAMILY VACATION TO MYRTLE BEACH AND STAY at the 4 STAR WEST GATE RESORT! Technically CEO of BOOKVIP its not a family vacation, if I have to leave 2 of my children behind! THIS WAS A SCAM FROM THE VERY FIRST TIME THAT I CALLED IN! THEY STOLE MY MONEY, KEPT ME IN A REVOLVING CYCLE of no call backs, WAS UNPROFESSIONAL, LACKED GOOD COMMUNICATION SKILLS AND CAN NOT MAKE THE NECESSARY ACCOMMODATIONS FOR MY FAMILY! MY HUSBAND BORROWED the money so that I could work and we could eat, when he should not have had too! We now are going to be in debt $300.00 because we have to pay the person back! HURT!!! HURT!!!! HURT! & VERY ANGRY! NEVER WILL I GO THROUGH THIS COMPANY FOR NOTHING AGAIN and Because it has been a horrific 4 days I am going tomorrow to take this further!

I called to book a motel room and got a representative that barely spoke English and could not understand English at all. He began asking me who would be going on this trip. I told him 2 people. He kept asking me if the other person was my husband. I told him no. He then asked who the other person would be. I told him my daughter, then he asked if my husband was coming. MY HUSBAND RECENTLY PASSED AWAY and this is exactly why I was trying to take my daughter away for a few days. Rude, inconsiderate and cannot communicate effectively.

Filed against : Resort Vacations International PO Box 695 Natchitoches LA 71458-0695 Complaint Description: BEWARE ... asking to make a verbal agreement over the phone to put our 4 year old child in their day care services that we know nothing about! NO WAY! BEWARE!!! Bookvip.com Website offered a special promotional rate for several nights at a waterpark. We paid for it up front in full because they offered an extra night free and $100 Amazon gift card on top of the 3 nights stay for only $139. Of course when I call to set up the dates for the summer, most dates are filled and then they told me that the small print says we must attend a 90 minute time share presentation. Go figure! Always small print! After an hour on the phone and mostly on hold, I am told that my son since he is 16 will have to attend the time share presentation since he is an "adult" and that Tiffany and I will have to put our 4 year old daughter in their day care. I asked her, "you want me to agree over the phone to put my 4 year old in your day care at your facility when we have never seen your day care facility." She said, "yes sir". I said, "well you can cancel our reservation completely then and I want a full refund." CRAZY! What parent in their right mind would make a legally binding agreement over the phone to put their young child in the care of people they never met and a child care facility we never saw?!?! Sorry BOOK VIP ... no waterpark hotel stay at a "great rate" is worth the safety of our children! Gosh! Your home page of your website first of all should be telling people that these rates are offered because you must attend a time share presentation. And most importantly, I signed up to attend a presentation not my son that you want to consider an adult. He is not providing a credit card. Cant drive, and yet you want to consider him an adult and tell me he MUST attend in order to get this deal. I have this entire conversation recoded and will be contacting local and national news. Not only are you misleading people but you had the audacity to require me to put our 4 year old in YOUR care rather than my sons in order for us to get your "special deal"! Horrible! Your Desired Resolution: Your home page of your website first of all should be telling people that these rates are offered because you must attend a time share presentation. And most importantly, I signed up to attend a presentation not my son that you want to consider an adult. He is not providing a credit card. Cant drive, and yet you want to consider him an adult and tell me he MUST attend in order to get this deal. I have this entire conversation recoded and will be contacting local and national news. Not only are you misleading people but you had the audacity to require me to put our 4 year old in YOUR care rather than my sons in order for us to get your "special deal"! Horrible! Well sir, if you are just adhering to "the resorts policies" then you should also tell your company BOOK VIP that the presentation is only 90 mins when it clearly states in their policy that it is 120 mins. To train your people to mis-inform people on purpose to make something sound more appealing is false advertisement.

At no point during the beginning of my hotel booking process did they disclose they're terms and conditions , they only disclose it at the end of the process and after they charged my credit card. They also Never offered me or gave an option for an insurance that would allow me to cancel my reservation. They gave false information by sending me a link they sent to me making me believe that I would see my reservation detail and then lock in my reservation but instead was agree to reservation details without being able to see the detail. IMPORTANT: In Order to Lock In This Great Deal, Please Visit the Reservation Details by Clicking the Link Directly Below: Click to agree to Reservation Details This company should be legally charged for deceptive business!

I BOOKED A TRIP WITH BOOKVIP.COM TO THE FINISTERA IN CABO, MEXICO. THE PRICE WAS GREAT. EXCEPT THEY DONT TELL YOU BEFORE YOU PAY THAT YOUR PARTNER OR SPOUSE MUST LIVE TOGETHER FOR THE REASON YOU MUST AGREE TO LISTEN TO A 3 HR PRESENTATION WHEN YOU FIRST ARRIVE ON BUYING A TIME SHARE. ALSO THEY DONT MENTION THAT AT CHECK-IN THAT THEY WILL PUT A $1500 HOLD ON YOUR CREDIT CARD. AFTER BEING TOLD THIS AFTER PAYING ONLINE, ON THE PHONE I WAS TOLD THIS AND SINCE I REJECTED BOTH I WAS TOLD I WOULD HAVE TO STAY AT ANOTHER RESORT WHICH I REBUTTED. SO NOW THEY EMAILED ME TO REFUND MY MONEY BUT I ALREADY PAID FOR MY FLIGHT SO I NOW HAVE TO SCAMBLE TO FIND ANOTHER HOTEL

worst experience ever!!! I booked with 10 days before a hotel for new years eve, they took my money then with 2 days before my departure they tell meit is not available anymore after I already payed, more than that they wantedto apply penalties. Really? Huge scam, I don't know what exactly is the deal with this people but tome appears like a huge scam....