Books2Cash.net Reviews | Read Customer Reviews of booktocash.com

Books2Cash.net Reviews | Read Customer Reviews of booktocash.com

Books2Cash.net reviews

58 approved reviews, newest moderated first

T R.
Jun 6, 2026
Fast payment and great customer service…
Fast payment and great customer service when needed
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Chuck
May 5, 2026
Was quoted $12.46...
Was quoted $12.46, shipped two days later, paid just $3.98 over two weeks later. No explanation, even after contacting them. Strongly suggest avoiding this company.
Response from Books2Cash.netJun 29, 2026
A two-week wait and a payout that far below your quote, with no explanation, is not acceptable — and we owe you both the reason and a faster turnaround. A quote only changes when a book's condition or edition doesn't match what was scanned, and when that happens you deserve to see exactly why. Please email [email protected] with your order number and we'll pull the inspection record, explain the difference, and review the payout with you directly.
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Kayeann P.
Apr 18, 2026
Don't use this site or company
Don't use this site or company! There are so many others that are reliable. This one is not! I sold them books and they never paid me, will not communicate after multiple attempts.
Response from Books2Cash.netJun 29, 2026
Being left without payment or a reply after reaching out more than once is exactly the experience we never want a seller to have, and I'm sorry. We want to find your order and get this resolved. Please send your order number to [email protected] and we'll trace the payment, confirm where it went, and make it right.
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Jay “jsicolts” I.
Apr 3, 2026
Over THREE months of listing all sorts…
Over THREE months of listing all sorts of ISBN on books and not one was accepted. And the site as a new, awful look. Impossible to use from a desktop. Lots of other much better options.
Response from Books2Cash.netApr 7, 2026
Hi Jay, we're sorry to hear about your frustrating experience. We understand how disappointing it must be to spend time entering ISBNs only to find that none were accepted. Book acceptance depends on current market demand and condition requirements, which can fluctuate. Regarding the website redesign, we appreciate your feedback — we're continuously working to improve the user experience across all devices, including desktop. We'd love to hear more specific details about the issues you encountered so we can address them. Please feel free to reach out to us at [email protected]. We value your feedback and hope to improve your experience.
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KateC
Jan 8, 2026
Avoid
The books I sent arrived at BookToCash on 12/11/25 and as of 1/8/26 I have not received payment. During that time, I sent 3 e-mails to attempt to find out the status of the payment. No replies. On 1/8/26, I did use the chat session and while I was waiting for a reply from the chat my e-mail indicates I have been paid. The chat session left me waiting 24 minutes for a reply. I will take the money and run. The company does not have a phone number listed. So, all communications are confined to e-mail or chat. While the company did pay more for some books, it is not worth the effort of attempting to do business with BookToCash.
Response from Books2Cash.netApr 7, 2026
Hi Kate, we sincerely apologize for the delay in your payment and the lack of timely communication. You're absolutely right that waiting nearly a month for payment is unacceptable, and we take full responsibility for that. We're glad that your payment was ultimately processed, but we understand the experience was far from ideal. Since then, we've implemented significant improvements to our payment processing system and customer communication — including automated status updates and faster response times. We truly value your business and hope to have the opportunity to provide you with a much better experience in the future.
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Susan H.
Jan 8, 2026
No payment made for book received
My order date was 11/25/2025 and the company received my book on 12/01/2025. No payment was issued. I sent an email on 12/30/2025 requesting an update regarding payment and received no response. Very poor service!
Response from Books2Cash.netApr 7, 2026
Hi Susan, we deeply apologize for the delay in processing your payment and for not responding to your email promptly. This is not the level of service we strive to provide. We've since made major improvements to our payment processing timeline and customer support responsiveness. Your payment should have been processed — if you haven't received it yet, please contact us directly at [email protected] and we'll resolve this immediately. We appreciate your patience and hope to earn back your trust.
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Kalin
Jan 5, 2026
SCAM
They took my $350 textbook and never paid me for it. There are better, authentic companies that I would recommend utilizing over these people. No responses to emails. Definitely a scam. Edit*** The fact that they claim to have no record of it is the scary part. Their claims with the Better Business Bureau speak for themselves.
Response from Books2Cash.netApr 7, 2026
Hi Kalin, we're very sorry to hear about your experience. We want to assure you that BookToCash is a legitimate business that has been operating for over 5 years and has processed thousands of successful transactions. We take every payment concern seriously. We were unable to locate your account with the name "Kalin" in our system — could you please contact us at [email protected] with your order details so we can investigate and resolve this? We're committed to making this right.
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scrappydoo
Dec 15, 2025
Horrible business
Sent them the book and when I didn't hear anything after a week I emailed them. No response. Emailed again a week later. Didn't respond. I filed a complaint with the Texas AG office. About 3 weeks after book was delivered to them someone emailed advising they made payment to my paypal account. Don't believe their claims of payment within 7 days. And as you can see some other people here have reported never getting paid. I don't expect perfection but I do expect communication.
Response from Books2Cash.netApr 7, 2026
We sincerely apologize for the poor communication and the delay in your payment. You're right — you deserved timely updates and faster processing. We're glad your payment was ultimately made, but we understand the frustration of having to wait and chase us down. Since your experience, we've made substantial improvements to our operations, including automated payment processing, email notifications at every stage, and significantly faster response times. We appreciate your honest feedback — it's helped us become better. We hope you'll consider giving us another chance.
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