Books Publishing CompanyReviews of bookspublishingcompany.com

My experience with BPC has been the worst customer experience I have ever had. They consistently abuse the customer with their lack of timely responses and follow-up. Their technical incompetence is shocking even when asked to do the simplest of tasks. They excelled in creating illustrations then I was dumped into a black hole and what they sent to Amazon was disgraceful and unprofessional. It was quite clear that no one proofread or cared about the project once the check clear. It has been a nightmare. Any author should really consider a different choice before choosing BPC. I am not sure who wrote all these high rated reviews, but they can't be true based on my experience.

Awful experience with Felix Larsson. The initial chat with another member was good, but I was directed to F. Larsson, who was very rude. He said he was going to ask questions, but it turned into a pushy interrogatory, for me to provide more details. When I said that I would reach out decision-making people as I had no more information, he turned rude. I received an email from him with no manners, then in the chat he was rude again, and I pointed out that courtesy was not there. After I rated my experience in the chat, I got a second email saying "Shame that you went on the defensive once you realized you have no idea about the project, huh? Kinda funny too." I saved the chat and I can provide both emails to higher management (if there is) to prove this. This verbal abuse should not have taken place.