Roger D.
If I could give it a zero I would……
If I could give it a zero I would… order a Mercedes travel van and I got a broken down hummer… 25 degrees and the heater in the hummer doesn’t work… literally anytime the driver tried to apply the breaks you could hear the calipers grinding on the rotors… driver tried to overcharge me… I will never use this service
Response from BookinglaneJan 17, 2025
Hi Roger, We are sincerely sorry that your journey with us did not meet the high standards we set for our services. It’s clear that the condition of the vehicle and the behavior of the chauffeur were completely unacceptable, and for that, we truly apologize. We have taken immediate action by launching a full investigation into this incident. Safety and comfort are paramount to us, and what you experienced is not representative of Bookinglane’s commitment to quality. We have also issued a refund for the inconvenience that you have experienced. We sincerely hope you will consider giving us another opportunity to demonstrate the true quality of Bookinglane’s service. We are committed to restoring your faith in our brand. Thank you once again for your feedback. It is crucial for us to learn and improve. If there is anything more we can do to assist you or regain your trust, please do not hesitate to reach out. Best regards, Bookinglane