Being part of tour enterprise from ultimate 9 years we skilled passengers going through numerous troubles in phrases of understanding airline rules approximately extrade/cancel their flight tickets. Also face troubles that allows you to discover call correction coverage, bags coverage, puppy coverage, common flyer coverage and unaccompanied minor coverage. After seeing those styles of troubles, being a tour professional we determined to create a platform to offer entire data approximately these kind of airline rules. We offer grade by grade technique to extrade or cancel of all airline tickets. However price price tag rules can also additionally range as in line with airline fare regulations and sophistication of service. Our cause is to offer a entire expertise of all airline rules at one region along with pre and publish flight booking.MissionTo offer innovative, flexible & cost-effective travel products at various price range to enable our customers fulfil their travel plans with absolutely zero hassles.VisionTo be the most sought-after travel company in the geographical areas we operate in by ensuring that the discovery and buying of a travel product is a “personalized experience” for each customer.
bookingace.com (bookingace.com) has 155 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Website
bookingace.com
Category
Activities & Tours
Location
CHICAGO, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 29% of reviews.
Latest
Most recent review: November 2023.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Absolutely a scam, they took all your information and credit card information, but actually has no tickets for you, and calls to them is international calls which cost $4/per minute,
Response from bookingace.comJul 7, 2023
We would like to extend our sincerest apologies for the inconvenience caused by the unavailability of tickets and our inability to deliver them to you. We understand how disappointing and frustrating this situation must be, especially when you were looking forward to attending the event.
Unfortunately, due to unforeseen circumstances, the tickets you purchased were sold out prior to processing your order. We deeply regret any confusion or miscommunication that may have occurred during this process. Please be assured that this is not the level of service we strive to provide, and we take full responsibility for the oversight.
We understand the importance of delivering on our promises, and we would like to make it right. As a token of our apology, we would like to offer you a full refund for the tickets you purchased. Additionally, we would be more than happy to assist you in finding alternative options or provide any further assistance you may require.
CT
chy T.
SOMEONE NEEDS TO SCAM THESE SCAMMERS
Worse experience of my life!!! Charged me an additional $210.65 on top of the flight ticket cost $1010.26. Kept putting me on hold and kept passing me to other people. Refused to give money back. Got mad when I kept calling to harass them and asked them to cancel and saying they were going to refuse me service. Now my flight is cancelled but no refund was issued and they charged me an additional $210.65. Now I'm out of $1400 because they tried to scam me for flight tickets of $1000 and two unwarranted charges for $200 each with no email to explain.
Response from bookingace.comJul 7, 2023
Thank you for sharing your feedback regarding your experience with our travel agency. We sincerely apologize for any dissatisfaction or inconvenience you encountered during your interactions with our services.
First and foremost, I want to express our sincere apologies for any inconvenience or dissatisfaction you may have experienced. We take your feedback seriously and want to assure you that we are committed to resolving the issues you raised. Your satisfaction is of utmost importance to us, and we are dedicated to making things right.
To better understand your specific concerns and find an appropriate solution, I kindly request that you provide us with more details about the issues you encountered. It would be extremely helpful if you could share any specific incidents, dates, or interactions that left you dissatisfied. This information will allow us to investigate the matter thoroughly and take the necessary actions to prevent such situations from occurring in the future.
Once we have gathered all the relevant information, we will escalate your concerns to the appropriate department within our company. They will review the matter carefully and work towards a resolution that addresses your specific concerns.
In the meantime, I want to assure you that we are actively working on improving our processes, customer service, and overall customer experience. We value your feedback as it helps us identify areas for growth and implement the necessary changes to meet and exceed our customers' expectations.
We appreciate your patience and understanding during this process. Our goal is to rectify any shortcomings and restore your faith in our company. Your satisfaction as a customer is essential to us, and we are fully committed to making amends.
Once again, thank you for taking the time to share your feedback with us. We genuinely value your business and look forward to resolving these issues to your satisfaction.
LJ
Linda J.
Dave Smith was very helpful as we are…
Dave Smith was very helpful as we are not experienced travelers. Kudos to him
Response from bookingace.comJul 7, 2023
Thank you for taking the time to leave us such a positive review about your recent travel experience with our agency. We are thrilled to hear that you had a great time and that our team was able to provide you with excellent service.
At our travel agency, we take great pride in ensuring that our clients have unforgettable travel experiences, and your feedback confirms that we are on the right track. We appreciate your trust in us and are grateful for the opportunity to serve you.
Please do not hesitate to reach out to us again for any future travel needs. We would love to help you plan your next adventure and continue providing you with top-notch service.
Thank you again for choosing our travel agency, and we look forward to serving you again soon.
BN
Brittany N.
Pedro was quick and helpful
Pedro was quick and helpful
Response from bookingace.comJul 7, 2023
Thank you for taking the time to leave us such a positive review about your recent travel experience with our agency. We are thrilled to hear that you had a great time and that our team was able to provide you with excellent service.
At our travel agency, we take great pride in ensuring that our clients have unforgettable travel experiences, and your feedback confirms that we are on the right track. We appreciate your trust in us and are grateful for the opportunity to serve you.
Please do not hesitate to reach out to us again for any future travel needs. We would love to help you plan your next adventure and continue providing you with top-notch service.
Thank you again for choosing our travel agency, and we look forward to serving you again soon.
BU
buyer
I just booked a flight with booking…
I just booked a flight with booking ace. It is a scam. they took all my information online, i called because my booking was not going through, and they transferred me with someone else offering a ticket flight that was more expensive that the ones i chose. They sent me an email "your booking is not confirmed yet, to confirm the booking call their team member" well, guess what, they told me those tickets were basic and posted by the airlines, and they were not available, so "those prices were just a catch" to take you to them to make pay higher prices "on the phone" . So even though they said "they havent cashed the money" they still have all my personal information and my family on their system, and they hang up on me saying that "ALL" the agencies that sell online do the same thing., in other words, they show low prices "available" tickets as a catch, and then they try to convince you to buy more expensive ones, saying that the ones you just picked are not available.!! what a scam. I wont trust this company at all.
Response from bookingace.comJul 7, 2023
We would like to extend our sincerest apologies for the inconvenience caused by the unavailability of tickets and our inability to deliver them to you. We understand how disappointing and frustrating this situation must be, especially when you were looking forward to attending the event.
Unfortunately, due to unforeseen circumstances, the tickets you purchased were sold out prior to processing your order. We deeply regret any confusion or miscommunication that may have occurred during this process. Please be assured that this is not the level of service we strive to provide, and we take full responsibility for the oversight. Let me also assure you that, we do not keep any of our customer's personal data. As the ticket is no longer available, we did not charge any amount.
We appreciate your patience and understanding during this process. Our goal is to rectify any shortcomings and restore your faith in our company. Your satisfaction as a customer is essential to us, and we are fully committed to making amends.
DG
Dganit
If you looking to buy a flight ticket
If you looking to buy a flight ticket
I will extremely!!! Will recommend you on the travel agent name Shayne from bookingace.com
OMG!
He is truly the definition off a good costumer service
I wanted to take the time to give him a feedback back the same way he took the time to help me with a lot of patience and kindness
He truly tried to work it out for me
Even when the sale at the end needed to be cancelled 😞 he didn't show any frustration! And help me all the way through
So he differently deserves a good review ⭐⭐⭐⭐⭐+
Thank you and Shayne
God bless you 🙏
Response from bookingace.comJul 7, 2023
Thank you for taking the time to leave us such a positive review about your recent travel experience with our agency. We are thrilled to hear that you had a great time and that our team was able to provide you with excellent service.
At our travel agency, we take great pride in ensuring that our clients have unforgettable travel experiences, and your feedback confirms that we are on the right track. We appreciate your trust in us and are grateful for the opportunity to serve you.
Please do not hesitate to reach out to us again for any future travel needs. We would love to help you plan your next adventure and continue providing you with top-notch service.
Thank you again for choosing our travel agency, and we look forward to serving you again soon.
PA
Pamela
Willing to go that extra service to my…
Willing to go that extra service to my accommodations.
Response from bookingace.comJul 7, 2023
Thank you for taking the time to leave us such a positive review about your recent travel experience with our agency. We are thrilled to hear that you had a great time and that our team was able to provide you with excellent service.
At our travel agency, we take great pride in ensuring that our clients have unforgettable travel experiences, and your feedback confirms that we are on the right track. We appreciate your trust in us and are grateful for the opportunity to serve you.
Please do not hesitate to reach out to us again for any future travel needs. We would love to help you plan your next adventure and continue providing you with top-notch service.
Thank you again for choosing our travel agency, and we look forward to serving you again soon.
AL
Ashley L.
Scam.
Scam.
Just like everyone else said. That's exactly what happened to me. Wish I knew before I used them.
Response from bookingace.comJun 12, 2023
We would like to express our gratitude for taking the time to share your feedback on Trustpilot. We sincerely apologize for any negative experience you had with our service.
To better assist you and understand the specific issues you encountered, we kindly request that you provide us with additional details regarding your experience. This will enable us to investigate the matter thoroughly and take appropriate action to rectify the situation and prevent similar situations from occurring in the future.
