The Incredible Wonder W.
I'm giving the company 3 stars for the…
I'm giving the company 3 stars for the way they conduct business. First they show you a cheap airfare and you will fall for it. Then comes an email saying they can't offer you that airfare and that you need to call them asap. (They already have your credit card info with them). During the phone call they offer other more expensive alternatives which you will have to accept because you already agreed on the first airfare. Then they ask for a picture of your credit card and ID. How weird is that? Personally I had to speak to 3 different employees to reach the one that very politely explained their methods and that my money was completely secured with the airline. To this employee I would give him 5 stars.
Response from bookingace.comSep 5, 2023
Hi Reviewer, Thank you for your generous ratings and for sharing your experience, Please note we at Booking Ace never charge for unconfirmed, partially confirmed, or declined travel bookings. Once booking is made billing details are automatically removed from our system. Hence please be assured your credit card information is completely safe and secure. Booking Ace promotes the cheapest travel deal fares which are highly unlikely to be found anywhere else. The only drawback is that these fares are very limited in number and are directly under Airline’s control and everyone wants to grab those deals. Out of them, some requests gets catered and some don’t. When you tried to make the reservation you chose the cheapest fare but before it got ticketed Airlines canceled the deal fare. Hence an auto-generated email was sent to you. Later when you spoke with our travel advisor he tried to get you the next most economical fare. Thank you Team Booking Ace.