Jenna J.
Ordered a jacket that I like but am…
Ordered a jacket that I like but am unable to exchange for a different size even though every size of the jacket is still available online. Not great customer service. Would expect a company to be more helpful to their paying customers.
Response from Boody USJul 18, 2024
Hi Jenna, Thank you for your feedback and for sharing your experience. We always strive to provide excellent customer service, and we apologize if we did not meet your expectations in this instance. Our return policy allows for the return of any item, with the exception of Final Sale items and Underwear (excluding Bras), within 30 days of the delivery. The item must be unused and in its original, undamaged packaging. So long as the garment meets these criteria, we would be happy to assist you with an exchange. Please reach out to our customer care team, or head to our Exchange/Returns Portal, and we will do our best to help you get the right size. Thank you for your understanding, and we appreciate your support. If there is anything else we can do for you, please don't hesitate to let us know. With Gratitude, ~ Boody Customer Care Team



