Amy
Updated review: issues resolved. Original review: Disappointing customer service, but good product
Update 9/1/2024: The head of customer service reached out to me by email after I left my original review. She was kind, understanding, and worked hard to make things right. I feel that she did make up for the original concerns I had and allowed me to reorder without my having to pay more than my original order. Additionally, I realized that I was incorrect in the part of my original review where I stated that my original order included my “first order 15%” off in addition to the “build-a-pack-of-5” 15% off discount. The two discounts did not bundle and that part was my misunderstanding. In the end I was comfortable placing another order with Boody. Original review 8/23/2024 (1-star) I love Boody underwear and the sustainability/business model of the company. The underwear I currently owned had been given to me as a gift. I was unfortunately quite disappointed in the customer service with the first order I placed with them recently. I made sure to order an extra item that I wouldn’t have otherwise ordered in order to qualify for free shipping, I used my “first order” 15% off code, and built a pack with 5 pairs of underwear in order for them to be discounted at 15%. I was notified 10 days later that 3 pairs of underwear were refunded by Boody because they were out of stock. I would have happily picked any other color at the time of my order if I had known. I contacted Boody right away and would have been happy if I could have just reordered 3 new pairs of underwear and paid the same price as the original 3 that were refunded. After 11 days the final resolution via email was that they would give me a new “first-order” 15% discount code, but could not honor the free shipping or the “save 15%” price for a 5-pack of underwear (which was what I originally ordered). I just wanted some cozy underwear that were the appropriate size to get me through my 3rd trimester of pregnancy comfortably. At this point I do not plan to reorder from Boody and pay more than I did in my original order. I will find another brand or company from which to buy.
Response from Boody USAug 30, 2024
Hi there Amy, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and the issues you faced with your recent order. We’ve reached out to you via email to address your concerns directly and to make things right. We hope to have the opportunity to resolve this matter and regain your trust. Thank you for your patience, and we look forward to the chance to improve your experience with us. With Gratitude, ~ Team Boody



