BoldoversizeReviews of boldoversize.com

Response from BoldoversizeJun 1, 2024

Dear buyer Thank you for updating your review and sharing your experience. We're glad to hear that the jumper eventually reached you and that you found the quality to be good. We apologize sincerely for the confusion and stress caused by the incorrect tracking information and the less than satisfactory customer care response. We acknowledge there were clear breakdowns in our logistics and communication processes, which led to your frustrations. Your feedback is invaluable for us to identify and address these issues. Improving our tracking system and customer service responsiveness is a priority to ensure customers like yourself have a seamless shopping experience in the future. While we're glad the outcome was positive in terms of product quality, we understand the journey to get there was far from ideal. We hope to earn back your trust with enhanced services and a smoother process should you choose to shop with us again. Thank you for giving us a second chance to make it right and for adjusting your review. We are committed to learning from this experience.

Response from BoldoversizeMay 31, 2024

Dear buyer Thank you for your feedback! We're glad you love the quality of our T-shirts. We're aware that shipping time can be longer due to the distance, and we're working on improving our logistics to reduce wait times. Your satisfaction with our products is our top priority.

Response from BoldoversizeMay 31, 2024

Dear buyer Thank you for your love for our shirts! We're thrilled you find them super cute. We apologize for the inconvenience with the missing discount. Please reach out to our customer service [email protected] with your order details, and we'll happily rectify the discount issue for you. We appreciate your feedback and look forward to making it right.

Response from BoldoversizeMay 26, 2024

Dear Customer, We appreciate your update and are glad to hear that you received your shirts, albeit much later than anticipated. We're also relieved that the quality of the shirts met your expectations. However, we deeply regret the significant delay in shipping and the lack of communication you experienced, which fell far short of our usual standards. Your feedback about the communication gap is crucial for us to improve our customer service processes. We understand how frustrating it can be to not receive timely updates on your order, and we sincerely apologize for any inconvenience this may have caused. Moving forward, we are committed to enhancing our shipping notifications and ensuring customers are kept well-informed about their orders. We value your honest review as it helps us identify areas where we must do better. Though you've adjusted your rating, we aspire to deliver a 5-star experience for every customer. Should you reconsider giving us another chance in the future, we hope to demonstrate significant improvements in our service. If you have any further concerns or if there's anything else we can assist you with regarding your recent order, please don't hesitate to reach out. Thank you again for your patience and for bringing these issues to our attention. Best regards,

Response from BoldoversizeMay 26, 2024

Dear Customer, We're sorry to hear about the disappointment with the T-shirt print quality after washing. We understand your excitement about the design and regret that it didn't meet your expectations. Thank you for bringing this to our attention through your Facebook post as well. Our team will promptly review the issue and get in touch with you via Facebook to address your concern. We take product quality very seriously and will work towards a suitable solution for you, whether that's a replacement or a refund. Regarding the shipping time, we appreciate your understanding. We're continuously exploring ways to improve our logistics to reduce delivery times. Your feedback helps us in this process. Please, keep an eye out for our message on Facebook, and we'll ensure this matter is resolved promptly. Thank you for your patience and for giving us the chance to make it right. Best regards,

Response from BoldoversizeMay 26, 2024

Dear Customer, We're sorry to hear about the inconvenience you've experienced with your recent order. It's concerning that our system isn't recognizing your order number, and we certainly want to address this urgently. Please forward your order confirmation email or provide the order details directly to our support team at [email protected]. We'll investigate this issue promptly and ensure that you receive either the status of your order or a resolution to this misunderstanding. Thank you for bringing this to our attention, and we hope to regain your trust. Best regards, Customer Support Team

Response from BoldoversizeMay 25, 2024

Dear buyer We're thrilled you're pleased! Your satisfaction is our top priority. Many thanks for your support and feedback. We look forward to your next visit. ❤ Warmest gratitude,

Response from BoldoversizeMay 23, 2024

Dear buyer Thank you for taking the time to share your positive experience—it motivates us to keep striving for excellence. 🌹 We're here for you whenever you need us and look forward to your next visit. Until then, wishing you all the best!