Hannah
Poor quality for the price, high return cost?
The t-shirts I ordered looked screen printed on their website, but when I received them, the designs were stiff, thick plastic/vinyl on the shirts. I don't think the designs will soften (or withstand) with a wash. They also lay funny and wrinkle when you put the shirts on. I contacted the company to set up a return, but they said due to high return cost on the part of the buyer (me), they could offer me a 10% refund and I could keep the shirts. The problem is that the quality isn't very good, nor did the size chart match what I ordered, so I don't really want to keep them. I'm waiting to hear back from them on how much it will cost me to complete the return.
Response from BoldoversizeJun 8, 2024
Dear buyer We're truly sorry for the issues you've faced with the print quality and sizing of your t-shirts. We understand your concerns about the return costs and the quality not meeting your expectations.To rectify this, we're offering you two options: 1. A full refund of the shirts .2. An exchange for different shirts with a printing method that might better suit your preferences. Please let us know which option you prefer, and we'll proceed accordingly. We value your satisfaction and are committed to making this right for you. Thank you for your patience and understanding.