Bókun, a Tripadvisor companyReviews of bokun.io

Response from Bókun, a Tripadvisor companyJun 17, 2022

Hi Julius, Thank you so much for your review and your feedback and welcome to Bókun! Please feel free to contact us at [email protected] if you have any questions on how to manage your booking channels or connect your products to OTAs, and we look forward to continuing our work with you in the future! Many thanks, Valerie - Bókun support team

Response from Bókun, a Tripadvisor companyJun 14, 2022

Hi, Thank you for taking the time to leave a review on TrustPilot. We're sorry you feel disappointed by our customer service and the actions taken by the agents you've been in contact with. We're also sorry to hear that you feel our service is not up to your expectations. Be sure that it was not the intent of the agent to anger you, but to help you resolve your query, starting with the basics. We will review the chat and general case actions taken and will make sure our processes are up to standard and feedback will be provided where necessary. We would like to mention, that Bókun being an originally Icelandic company, our team is still to this day international, and located all over the world including Iceland, India, Lithuania, the UK and the US. You may not be contacted by an agent that is located in your geographic region, but an agent that will try the best to assist you. Thank you further for replying to our request for additional information on this review. Our escalations team has been informed of your query and will work with our IT team to looking into the emails you've highlighted to us. The team will be in contact shortly to give you an update of your query. Many thanks, Valerie - Bókun Support

Response from Bókun, a Tripadvisor companyJun 13, 2022

Hi Daniel, thank you so much for taking the time to review us! We’re happy to hear you like Bókun and our features, and we look forward to continuing our work with you in the future! Many thanks, Valerie - Bókun support team

Response from Bókun, a Tripadvisor companyJun 8, 2022

Hi Abdellatif, thank you so much for taking the time to review us! We’re happy to hear you like Bókun and our features and tools, and we look forward to continuing our work with you in the future! Many thanks, Valerie - Bókun support team

Response from Bókun, a Tripadvisor companyMay 22, 2022

Hi Maria, thank you so much for taking the time to review us! We’re happy to hear you like Bókun and that you've got more bookings, and we look forward to continuing our work with you in the future! Many thanks, Valerie - Bókun support team

Response from Bókun, a Tripadvisor companyMay 20, 2022

Hi Explore Victoria Falls, thank you so much for taking the time to review us! We’re happy to hear you enjoy Bókun and our features and your recommendation. We look forward to continuing our work with you in the future! Many thanks, Valerie - Bókun support team

Response from Bókun, a Tripadvisor companyMay 3, 2022

Hi Roma Starbike, Thank you so much for taking the time to review us! We’re happy to hear you like Bókun. We look forward to continuing our work with you in the future! Many thanks, Valerie - Bókun support team

Response from Bókun, a Tripadvisor companyApr 11, 2022

Hi Arnolubi Safaris, thank you so much for taking the time to review us! We’re happy to hear you like Bókun. Thank you so much for your trust and recommendation and your high praise, and we look forward to continuing our work with you in the future! Many thanks, Valerie - Bókun support team