Giuseppe F.
Constantly not synced, Disgusting Customer Service
Constantly not synced, it is so frustrating. You fix one thing and something else stop working, and it isn't even my fault. It's been 2 weeks I didn't do anything, I went to customer service several times, they did it on their own and after two weeks they still haven't figured out how to fix my syncing problem, while loads of ratesof my products aren't bookable and I'm losing thousands of euros in reservation. I even scheduled a call and no one ever called me back, they apologize, apologize but then at the end no one does anything, while I'm paying the premium, I'll most likely change software, unbelievable .
Response from Bókun, a Tripadvisor companyMar 12, 2024
Hi Giuseppe, thanks for sharing your experience with us. We apologize for any inconvenience during the synchronization of your products and the time taken to resolve it. Your feedback is important to us, we recognize the importance of this functionality and being able to resolve queries within your first contact. We are investigating the matter thoroughly to improve our customer’s experience and ensure this doesn't happen again. We are glad to see that one of our connection specialists team contacted you today to address and resolve these issues. In the next meeting, they will guide you through more specifications and enhance your business, sharing all the key aspects of Bókun to improve your product availability. Many thanks, Fabio - Bókun Support Team