Bodybuilding.com - We are your fitness community, empowering personalized solutions to transform your life.
Bodybuilding.com (bodybuilding.com) has 565 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
565 approved reviews, newest moderated first
Jamar C.
I honestly can't say anything bad about you guy's. Even when you left out my creatine during the holiday season busy as heck(so it's understandable) when I sent my email stating my problem you guys immediately fixed the situation. I'm sure I'll be a customer for life. That automated response made me think you wouldn't handle this problem. I was wrong... thanks again!!
Guru
Very bad shopping experience with this website. Customer service do not answer, but if you still contact them, they will brazenly deceive you. My package is lost and there is nothing I can do about it. Never buy there this is terrible service.
Response from Bodybuilding.comJan 29, 2021
I apologize for the delay receiving a response. We have been experiencing high contact volume. If you have your order number we will correct the situation.
Jeff J.
Items never received and unable to get in touch with customer service. My order was never fulfilled and I have been unable to get in touch with customer service. Their phone number is no longer in service, and emails are ignored. COVID is not an excuse for poor customer service. I own three companies including an ecommerce business. We would never think to blame COVID, like you do, for bad customer service when our sales are higher and people are looking for jobs. This is the time to rise above and be better than the competition. Will never use Bodybuilding.com ever again.
Response from Bodybuilding.comJan 29, 2021
Hi Jeff, I apologize for the delay receiving a response. We have been experiencing high contact volume. If you have your order number we will correct the situation.
gingerbread
I have no idea why, but this website decided to switch to a shipping carrier called LaserShip, last month was the first time I have seen it and I have been a customer for over 3 years now, going on 4 years. First the delivery was late, understandable, but then the package was left on the wrong front porch (picture of front porch with my package was shown on tracking website) I reached out to customer service and was told it would take 14 business days to investigate, I still have not heard anything and not getting any response from it. Second, I ordered another months supply of my usual a little over a week ago. I had just moved and made sure to switch my address on the website. Yesterday 12/27/20, I received an email from the website's address that my package was out for delivery, on a sunday, okay, cool. Well, Im outside most of the day , and I check the tracking of my order to find that my package was "attempted" to be delivered but was "unable to leave package" and the dispute being "No door tag", I have no idea what that even means. I double checked the address and it was correct. So I got on the lasership website and spoke to a agent, he stated he would leave instructions of my address for the delievery driver, and that another delivery attempt will be 1-2 business days. My package is now saying "delivery pending" I can not get an answer from bodybuilding.com and I am unaware of where my package is right now. Please be careful of buying from companies who use lasership, this is the last order I will be purchasing from bodybuilding.com.
Response from Bodybuilding.comJan 29, 2021
I apologize for the delay receiving a response. We have been experiencing high contact volume. If you have your order number we will correct the situation.
David H.
They have the best products and prices online (esp. when on special). Still, I did order some products from them that got lost in the mail. They replaced them - but, still ... it has happened twice now (both times with FedEx). I wish they would let you choose UPS when you do a guest checkout.
Chamba M.
I placed an order for Thanksgiving and never received it. When asking for the order, I found out that it was somehow “frozen” for payment approval. The Customer Service team rapidly searched for the history behind this order, explained what happened and later on proposed different alternatives. At the end I chose to maintain the order and have it delivered. They rapidly responded that as gesture of my follow up on the matter and my long standing commercial relationship with Bodybuilding.com the would deliver it at not cost!!! This is superb Customer Service!!!! Way above the competitors!
Jackson S.
The live chat support is a quick and efficient way of resolving issues related to order mistakes. I had an issue with a previous order and had not received any feedback from sending e-mails asking about the issue. So I decided to give the Live Chat support a try, and my issue seems to have been resolved in a surprisingly quick manner.
Sohail N.
Superset Sam is the man! He did help me get my order figured out and the experience was truly smooth and quick! Barely 5 minutes in the assistance! I wasn’t expecting anything less! Sam deserves a 5 star service and should be added to his portfolio as excellent customer service!!!