Bodybuilding.comReviews of bodybuilding.com

Bodybuilding use to be a company I could call and talk to someone when I had a problem. Now I can't do that. We have to use live chat or email. Yeah talk about crappy customer service support. Looks like I will have to start shopping other places and advise my family and friends to do the same.

I ordered whey protein from the UK site. It turns out that they ship this from the USA. No problem I thought, it still works out cheaper even paying import taxes. Unfortunately, what Bodybuilding.com don't tell you is that they can't actually get a number of their products through customs and they will just be returned. They are still happy to take your money and hold onto it though whilst it goes to customs and gets returned. "Best" of all Bodybuilding.com won't refund your money until their woeful carrier, FedEx actually deliver it to them. Mine has currently been stuck with no progress for days now and seems unlikely it's ever going to get back to the USA. Nice work Bodybuilding.com. You then manage to boost your cashflow and get a return on my money knowing full well that you never actually have to deliver any product! "Interesting" business model. So ultimately, don't order from them unless you pay by credit card and enjoy having to open a dispute for their poor customer service and, ahem, "unusual" business practices.

Reached out because I had no idea where my shipment was and "Mighty Millie" responded to my email very fast and gave me the information I need to track my shipment. I honestly was NOT expecting a response today let alone within 15 mins, that's UNHEARD of, so for that, thats a score of 100 out of 10!!!! Thank you Mighty Millie

Very helpful, friendly and understanding of my situation! Quick response given.

Had issues with products I purchased. A customer support person was with me very shortly after submitting a ticket and the situation resolved within 20 minutes. Mighty Millie was clear and concise about what I needed to provide.

BB.COM has always been a great place to order supplements, clothing and look for advice on training. Perhaps not the cheapest but they have great sales and quick shipping. One area where they excel is with customer service. If there is ever an order issue they are quick to respond and equally quick to resolve. Whether it is damaged packaging, something that is out of stock or missed in an order. Things are always resolved, usually in minutes. My latest experience was no exception. Within 5 minutes of submitting my question via their online chat, Mighty Millie was emailing me with status and confirmation on resolution. Great customer service keeps me coming back.

the site is dead store not like the old one..its just small shopify store with few over priced brands..slow shipping..stay away

Possibly the best customer service I’ve received. Was very quick and responded/ resolved the issue within minutes