Bodybuilding.comReviews of bodybuilding.com

Cannot delete my account for 4 months! The title sums it all up. I have a thread of 20+ messages, half are by their silly AI, half by different customer agents telling me "my message is in the queue" for months. Incompetent.

Late to ship with no notice, difficult to contact someone (via email only), supposedly resolved my issue nearly a week ago by cancelling the late order and charged me nonetheless and supposedly sent 50% of order without answering subsequent correspondence telling them I would not accept shipment.

I’ve been a customer with bodybuilding.com for over 15 years. Their customer service used to be pretty good. Out of the hundreds of orders I have placed over the years, there were a handful or so that had some issues. A missing or damaged product here and there. I would contact the live chat and they would take care of it and issue a replacement, no questions asked, on the spot while I was on the chat with them. Frictionless, convenient, good service. Those days are evidently over. I placed an order in January that arrived on the 17th. It had a creatine tub that broke open in the box and spilled out and one item was missing. I reported this a day later on the 18th and even provided pictures. I had to use their online report form because live chat is no longer available. If I had to bet, I’d wager greedy exec and shareholder scum axed the live support team to bank a few more bucks. I received an automated reply so I know my report went through. Then silence for two weeks so I submitted another report, again with pictures. This time I received a reply from a person asking me to provide more information so I replied with a summary and the pictures, making that the THIRD report. "Mighty Milly” replied saying I should give the fulfillment team 7 - 14 business days to send replacements. Six days later I got an email from “Lean Leah”, asking me if the creatine was still usable and if I wanted a 20% discount on my next order. I replied that the creatine was open and spilled and I got rid of it and I was expecting a full replacement as per “Mighty Milly’s” emails, not a 20% discount. The next email came again from “Mighty Milly”, saying I should give it another 24 - 72 hours for a response from the fulfillment team. That was over two weeks ago and almost two months since I reported the damaged and missing items. I am no longer a bodybuilding.com customer.

The bodybuilding.com app is a total scam. They changed the app without any notice and we lost years of data. Now trying got cancel the subscription is impossible. I keep getting robot responses and it has been months. Reaching out to my bank tomorrow to block all charges from them and will order supplements somewhere else!!!

Worst customer service ever. Paid for a subscription to their bodybuilding.com app. Never could get access to it and they never got it fixed. Hat monwy is lost because they wont issue a refund. Qhich i believe is fraud. Customer service (Leah, Leah) just gave me the runaround and never resolved the issue. Buyer beware! Don't buy anything from bodybuilding.com.

They hire rude moderators who berate their customers on the forum, calling their customers scumbag.

They have let themselves down with bad management for years but have just shut down their greatest market for traffic. Waste of a legendary domain that will fade into obscurity now and be a footnote in the internet history.

15 years of workout logs, progress photos, friends, memories, all of it gone in an instant. They shut down the forums with no warning and erased over a decade of my life. Terrible company that is circling the drain. Their customer service is horrible and their supplement orders take forever. They have lost a customer for life (srs).