Yvette D.
Bodybuilding.com uses frauster third party drop shippers that don't deliver
I ordered a home gym from bodybuilding.com on 2/7. On 2/8 my account was updated to say: Date Ordered: Mon, Feb 8, 2021. Status: Shipped on Mon, Feb 8, 2021. The order time was 7 to 10 working days. But Covid and all I have been patient. Fast forward three weeks and on 2/26 I contacted bodybuilding.com's customer chat support to ask where my delivery was. I was told that it was coming from a third party supplier (something I was never told before payment) and they would get back to me within 48 hours about the whereabouts of my shipment. Fast forward to 3/2 and still no communication. I got in touch with them again and was told, "This is actually being drop shipped from a 3rd party supplier and we do not actually hold the product at our own facilities. The last notes that I am seeing is that the vendor informed us that the product was backordered which was on 2/26. We suspect your order will still be fulfilled once the supplier receives more stock. However, we can contact the vendor and request a cancelation a refund if you prefer" Which means 1) their third party supplier didn't even backorder the item until I complained on Friday and 2) bodybuilding.com doesn't bother to even follow up once they send your money off into oblivion. The support tech "suspects" I may one day miraculously receive my item. WHAT A JOKE! Now it's 2 weeks of red tape apparently to get my refund. This amounts to fraud. They took my money and lied about my shipment being sent. Please don't use bodybuilding.com if you expect to actually receive a product. EDIT: For BB.com - my Order Number: 3797073826. I can't reply to your response.
Response from Bodybuilding.comMar 2, 2021
Hi Yvette, I apologize about this experience and want to make this right. Can you tell me your order number so we can look into this please?



