Nipun P.
Trouble with the order.
There was no option for zero star or else I would've given that too. Let me tell you why my experience was so bad. On march 27, 2022 I placed an order in the afternoon which was canceled later same day. On march 28, 2022 my order was processed and received an email that my order has been shipped, even though I canceled it. I again called the customer service and explained the situation to which the customer service representative responded that they have sent the information to fedex to not to ship the order to customer instead return it back to facility and was also advised to wait for 48 hours to get this situation sorted. That 48 hours were suppose to end on march 30, 2022 afternoon but I received the shipment before the timeline given by the customer service representative. After I received my order I called the customer support again in which the representative named " Chris" refused to listen to my concern and asked me to return the product back to the warehouse without providing me with the return label which I had to pay another $40 to ship the product back but even though I was not at fault and due negligence of the customer support and lack of communication between customer support and the shipping department I had to suffer. Thank you so much for such a great experience with your company. Last but not the least I placed another order and upon receiving the products they do not match the products I ordered. Hopefully company takes this matter seriously and resolve it at the earliest possible. Please feel free to reach out for all the evidence which can be provided through the email about the conversation and the calls.