Bodybuilding.comReviews of bodybuilding.com

Bought some stuff cyber Monday. 8.5 days later I email their service dept asking what the story is. I followed up 2 and 3 days after that, no responses. Day 12 I request a return through the websites terrible chat feature (received email confirmation of my cancellation request). Day 13 my order is being standard shipped. It’s been 5 days since my first email and have received no return communication. Shopped with them for years, they were usually alright but this experience has been spectacularly bad, never shopping there again unless they reach out to make and make this right

I've spent thousands with them over the years. They currently have $300+ of my money and refuse to ship my order, refund my money, or even respond to my emails. This is not a company I will continue to patronize any more. It looks like it will come down to having to initiate a chargeback in order to get my money back from them. 12-12-22 BodyBuilding.com still refusing to respond to my request/emails. I filed complaint with Federal Trade Commission. I simply want my money back. 12-12-22 Just learned this is happening to others. I tried calling their phone, and the recording tells you to go use their email or live chat, neither of which work. DO NOT SEND THESE THIEVES YOUR MONEY! 12-13-22 Took all the info I've documented to my Bank today to initiate a charge back, as well as a card replacement. I WILL be getting my money back, and they'll never get the chance to do this to me again. I strongly suggest you do the same. I had considered the store being hacked, but that certainly doesn't explain their voice message and their refusal to answer their phones. File to have your monies refunded with your Bank! 12-17-22- Charge back on money granted, so I got my money back. BodyBuilding.com then shipped this order. I informed them of the situation and informed them the order would be refused and they would be paying shipping for nothing. I also filed instructions with USPS (via Informed Delivery) to not deliver this package, I was refusing it. Spoke to carrier this morning to verify, and he said he was informed, and it would be refused. I have still never received the first communication from them about this order, my cancellation prior to shipping, my refusal to accept, or the fact I have my money back from these morons. Never again. Update, still 12-17-22 The following are some of the lies by Bodybuilding.com. Their own TOS states they don't bill your card until items ship, that was a lie as verified by my bank. The part about the the tracking numbers being "assigned by couriers" is a lie, I've shipped plenty USPS, and I was the one who assigned the USPS Tracking Numbers. Funny part? They're so incompetent they're clueless to the fact I'd already taken my money back via Bank chargeback. Pay attention, they're telling you that after 30 minutes, they can delay, deny and ignore you all they like and there's nothing you can do about it....they think. Just received this email: Thanks for reaching out. I understand your frustration. We cannot cancel orders after 30 minutes of ordering however, so this was after the cut off period. Tracking numbers are typically assigned by the couriers as they pickup. When they begin the delivery process is out of our control though. This is already with couriers and due Monday. You can contact couriers and ask for a return to sender before delivery. We would need this returned for a refund however. Thank you. Limitless Lori

You are an exceptional employee with outstanding customer service for the company. Please send my comments to your supervisor. They really need to know what an asset of an employee you are. I have been a customer for many years and purchase over $500 a month in supplements. But for the last year, I have continually had numerous issues with placing orders and the app and web site not working properly and having to spend so much time and issues to place orders and give my money. I was actually fed up with the last order and was going to start using another company to get my supplements, but because of your help and genuine response, I will continue purchasing from this company. I don’t usually take the time to give my satisfaction or disappointment and I am taking my my valuable time to write this because I truly believe that you need to be recognized for your valuable service. I again apologize for my initial emails as it was due to my frustration to the situation but your help completely turned me around. If there is anything I can do to rate how your help and response that was amazing and truly sincere , I would be more than happy to do so. A completely turned around customer because of you. Thank you, Please let your supervisor know what you have done as it is extremely important that your service gets recognized. I can be contacted on my cell. Angelo Halkias 416-520-7634

No reaction what so ever on my emails. The product did not pass customs because they did not fill out the invoice correctly so customs sent the product back to the US. The product was received by them more then a week ago but nobody is responding to my emails or giving me my money back! This is a scam!!!

Hello, I recently made an order from you. It's been like 3 weeks since I ordered, way past the deadline time. First issue was for me receiving an email saying "sorry, your order will be late" then I received an email from customs, after 2 weeks, when everything should be already done. They asked me to pay for custom fees and everything and then I remembered that I already paid all the fees at the checkout. I told them, they asked for an order invoice, which I couldn't get because the assistant kept telling me that the order nr. is incorrect. Okay, I sent them a screenshot with order, in the meanwhile I sent you an email, for which I never got any sort of a reply and still nothing. I'm now waiting like 3 weeks already with my money somewhere in your bank accounts and you're not giving a crap about my order. Customs told me to contact you and you should contact your Fedex supervisors to check this order and send them information about my order and that I've paid custom fees etc! Please, just help me! I received an email that you're not working in Europe anymore, but ffs please just help me get along with this mess! My order nr. is: EUR-70395 Now I've been waiting for like 3 days, emailed every email I could see, sat 20min on international call line and still nothing. This is just a bad dream!

Customer service was great! Mighty Millie was outstanding along with the rest of the crew! Big shout out to Bodybuilding.com for all they do! 👍

The warehouse forgot to attach a bill of lading with my order so I was charged tax again at customs. Needless to say, I was pretty frustrated. Customer service rep Champion Chris was communicative and helped me through the process including getting me reimbursed. He turned what was a sour experience with BB.com into a great one.

I had great help from Mighty Millie in BB.com support, first in getting a prompt refund for something I had ordered that was out-of-stock, and then later with a problem with a web order that was not properly crediting my shipping cost. Millie resolved both issues for me quickly and satisfactorily.