Bob W.Reviews of bobw.co

Terrible experience with both the apartment and the customer service. We stayed in a 1 bed apartment in Spitalfields and one heater was falling off the wall and both heaters in the lounge and bedroom made constant knocking noises which kept us awake overnight. The shower had no pressure at all and the bathroom heater wasn’t working so the bathroom was freezing. Basically if you can’t sleep or get a comfortable shower you are not getting what you have paid for. Customer service is unhelpful, while they have apologised it took over a week to get a response to my last email and all they have said is they could have resolved it if we had told them. We only stayed one night so this would not have been possible as we only found out about the issues overnight and in the morning. Now nearly 2 weeks later they have advised they can’t find my booking and can I let them know the room number so they resolve for future guests. I have asked for their complaints process but they refused to give this to me!

Vi havde booket 2 overnatninger og betalt for afbestillingsforsikring. Vi blev forhindret pga snestorm. Og måtte afbestille i sidste øjeblik, vi ku ikke få refunderet 1. overnatning pga for sen afbestilling. Nr.2 nat ville de så heller ikke refundere selvom de jo vidste at vi ikke ku komme. Virkelig dårlig service.

Price changed during checkout due to a payment page stall that required a refresh. The price increased immediately and was not honored, even after support acknowledged the change happened during an active booking attempt. Customer service confirmed prices are dynamic and not guaranteed until booking completion, but this behavior is not clearly communicated during checkout. Be aware that prices may change mid-payment if there’s any interruption.

I stayed here for three nights, from December 26 to 29, and the experience was unacceptable. On the first night (December 26), the radiator in my room was completely cold. There was no effective help from the staff, and I spent the entire night without heating and could not sleep at all. On December 27, I was moved to another room. I was extremely exhausted at that point and did not check everything carefully. On December 28, the room was not cleaned at all. Later that day, I discovered urine stains on the bedsheets. When I reported this, the staff told me to go to the utility/storage room myself to find clean sheets and change the bed on my own. This is shocking and completely unacceptable for any accommodation. At around 11 p.m. that night, I had no choice but to find another hotel and move out immediately. This place is not suitable for guests. Basic hygiene, heating, and service standards were not met. I strongly do not recommend staying here.

Ik heb een hotelkamer geboekt, maar een totaal andere kamer gekregen. De fotos komen echt totaal niet overeen. Ik ben zelf 1.90 en ik kan niet eens rechtop staan, ik moet echt gw 20 cm bukken en dit is nergens vermeld. Ook is deze kamer blijkbaar buiten het hotel en dat is ook niet vermeld, dus iedereen die langsloopt kan aan onze duur komen. Er worden zakken voor onze deur gedumpt en ook komen er heletijd mannen voor onze deur. Douche is niet zoals vermeld en deur gaat niet eens opslot. Ook hoor je elke auto die langsrijd en iedereen persoon die langsloopt

Toinen makuuhuone oli niin pieni, ettei sinne mahtunut yöpöytiä molemmille. Toisella puolella oli vain pieni jakkara ja toinen sängyn sivu oli seinää vasten. Huoneessa ei ollut muita huonekaluja ja matkalaukut piti sijoittaa lattialle. WC.ssä ei ollut bide-suihkua. Aamupalaa saatiin vasta klo 9:00, noin kilometrin päässä olevasta baarista. Siellä aamupala oli surkea.

If you're thinking this sounds like a good, cheap option to use while staying in Oslo, just be aware that if it was free it would still be overpriced. We arrived and immediately the smell of the building was apparent. There are restaurants and food stores adjacent and I think the building is used to store some of the ingredients. We came back one evening to find the staff of the restaurant on the ground floor of our building, dragging a trolley full of raw chicken out of the place. As a result, the whole building has a smell, which the host is clearly aware of as they have placed diffusers everywhere, including the lift. The apartment was unbearably warm and full of flies. My wife killed 5 in the shower on the first morning alone and there were plenty more. The aircon doesn't work whatsoever and the temperature remained at 24 no matter what we set the aircon to. The customer service team's response was to open all the windows all day to air and cool the apartment.......which obviously then lets loads more flies in. Brilliant. The bedding on all the beds was poor. No fitted sheets, a desperately thin matress topper and only duvets so combined with the heat, meant we had terrible sleep both nights we were there. To make matters worse, the door to my wife and I's room creaked so loudly that whenever one of us needed to go to the toilet, we would wake the other on the rare occasions we were snatching some sleep. As for the advertised free gym, forget that. It's a 20 minute walk or a 10 minute (and six euro) metro ride away. The gym is one of the worst I've ever set foot in. It's dirty, tired, the equipment is ancient, the bike doesn't even work properly. Given it's 20 minutes away it's an absolute joke to be honest. To make matters worse you have to get a card from the luggage storage area which has a combination padlock and it took 20 minutes for the customer service team to send me the code while i waited in the storage area. Which brings me on to the luggage storage area, which is a basement with a load of what can only be described as cages where all sorts of stuff was being stored. The place was creepy and didn't give me any confidence our luggage would be safe. One thing in their defence, when I reported the creaking door, it was fixed the same day but given the multitude of problems, it's an insignificance. If I could zero I would. Please please don't stay here, either find the extra money for a hotel or find a hostel as it couldn't be any worse.

My stay was a profoundly disappointing experience. Instead of enjoying my holiday, I spent every day reporting serious issues that were repeatedly ignored. The lack of basic service and attention to guest needs was unacceptable. The most concerning problem was a major safety and privacy issue: there is no physical lock on the room door from the inside. This made my privacy violation possible when the cleaning crew entered the room without invitation. Beyond this, the room was never cleaned, despite my reporting a dusty, dirty floor. The toilet roll holder was broken, and upon my arrival, the room felt unprepared, with a non-functioning camera, a missing charger, and no shower gel. The advertised amenities and facilities were either nonexistent or completely inadequate. The promised yoga portal was missing (I asked for explanation and never got one), and the luggage storage is just a room with no lockers, where you leave your belongings unsecured. Furthermore, the washateria has only three washing machines for 99 rooms. Customer service was abysmal. When you try to talk with someone, you just get connected with chat bot. I repeatedly asked to speak with a manager, but no one ever reached out. My daily attempts to follow up on issues were consistently forgotten or disregarded. To make matters worse, the room was noisy from dawn until late at night. Loud deliveries from the Lidl garage below started at 6 am every day, and ongoing hotel renovations (drilling for 8 hours a day or more) created a constant disturbance until 9:59 pm, even on weekends. When I complained about it, I was told they would stop by 10:00pm. I cannot recommend this hotel. The experience was unprofessional, unsafe, and a complete misrepresentation of what was advertised. I deeply regret my stay at this place. Just when I thought the situation couldn't get any worse, it did. I hadn't been contacted regarding my feedback, so I followed up. In response, I received an anonymous email from a general address, signed only as "Bow W.," offering me a 10% discount if I would delete my review. Ugh.